AE
Antionette E
Active since Dec 2022
4
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Reviews
4 reviews1 month ago
Defective Huggies Gold Size 5 Nappies Causing Severe Nappy Rash and Request for Refund
Dear Huggies South Africa Customer Care, I am writing to formally complain about multiple packs of Huggies Gold Size 5 nappies that appear to be defective and have caused a severe rash and skin injury to my child. I have been using Huggies Gold since my child was born and have never experienced any issues before. Recently, after using a new batch of Size 5 nappies, my child developed a very severe nappy rash. The rash initially went away, but after continued use it returned much worse, to the point where the skin became raw and started bleeding, almost as if the skin had been cut. After noticing this reaction, I inspected the nappies and found that: The inside filling/cotton feels loose and uneven The nappies feel unusually hard/stiff from the outside Multiple bags from the same purchase appear to have the same problem The expiry date reflects 2029, yet the product quality feels abnormal compared to the Huggies Gold nappies I have always used Due to the seriousness of the reaction, I immediately stopped using the nappies. I have kept the packaging, batch information, and defective nappies as evidence, along with photographs of the product and the injuries caused. This situation has caused: Pain and discomfort for my child Medical concern regarding possible skin damage/infection Financial loss, as I spent a significant amount of money on multiple unusable packs The batch for all 5 packs i bought is CT01 I bought it at shoprite in randfontein I am requesting: An urgent investigation into this batch/product quality issue Collection or inspection of the defective nappies A full refund or compensation for the defective packs purchased Written feedback regarding the outcome of the investigation Please provide me with a case/reference number and advise on the next steps as soon as possible. I expect this matter to be treated urgently due to the health and safety concerns involved.
0 replies
8 months ago
CELL C REFUND
I've been with cell c for many many years, my debit order date is on the 26th of each month and i asked them to shift it to the 7th of every month now i have two debit order dates, i tried to fix it again and nothing happened so every month cell c debits more than they should, sometimes they'll go into my account and take money randomly like last month i paid them a fee of 1400 and they still took money from my account twice, i phoned and did a follow up they gave me a reference and said they'll contact me within two days, I'm still waiting for cell c to refund me all the extra money they took and it's not the first time that something like this is happening to me,
7 replies
42 months ago
Poor communication
Good day I've written so many reviews for the past two weeks and still no assistance I spoke to a consultant the other day and she promised to call me back after checking out my information on their system It's been another week I'm still waiting I don't know what's wrong with cell c I've been loyal towards them for years now And this is how they treat me My line has been disconnected And no one can help me Whenever I talk to someone they don't call back So I'm really trying to resolve this issue with cell c
1 reply
43 months ago
Horrible service
Good day for the 100th time Can any one please help me to solve my issue please I've log a complain many times I've sent multiple complaints to customer care I've written 5 reviews on hello Peter from my husband's account They only promised that they'll come back to me So can u please assist me I'm tired.
6 replies
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