No customer service

It is absolutely disheartening that it took 3 weeks to schedule an appointment for the inspector to access the faulty mattress, and yet on the very day of inspection the following happened:

1. The appointment was scheduled for 13h00. 2. The inspector contacted me around 12h06 to inform me that he was about to drive to my place and around 12h26 he told me that he arrived at the complex. He further mentioned that Chris, the consultant, was wrong to schedule an appointment with the customer for 13h00 because he knows that the inspectors knock off at 12h00 every Friday. 3. I humbly asked the inspector to give me an extra 5mins to provide for the traffic delays on the road due to traffic lights not working because of loadshedding, which he agreed to. Little did I know that it would take me 9mins e.g. 4mins extra. And at approximately 13h01 I contacted the inspector to update him on the traffic that I was faced with, approximately 2km from my complex. However, according to the inspector my time was already up because apparently my time was behind with 5mins (what a coincidence) and therefore he has already left. 4. Ofcourse the 5mins that asked for was an estimate, but the odds where already against me because the inspector was already disgruntled that the appointment was scheduled for an hour after his knock off time.

A typical grace period for being late is 10mins though? And even worse, I made the courtesy call to update the inspector on the traffic delays well in advance.

Firstly, the consultant, Chris, stated that the inspectors work until 2pm in areas that are towards the North of Johannesburg. He further mentioned that the inspectors only work during weekdays.

The irony is that the sales department work on weekdays and weekends, but the service department only work on weekdays. I purchased the mattress over the weekend, it would have been great if the above-mentioned working days was communicated because it is pertinent information.