Aubrey refuses me to speak to the manager

I'm very angry at kingdom, there's a guy that always answers the fone Aubrey, that is nonchalant about everything, he just doesn't help, at some point he even hung up the phone, he refuses to give the phone to the manager, my mom reffered me after spending so much money there, but we realized that they were installed terribly and now we've been waiting for weeks for them to come fix it, but Aubrey refuses to let us speak to the manager of the business, instead they took us to a small room and insisted that Yagen is the manager, Ive told everyone about the horrible service and I'm now buying at Door King because they have the exact doors some are even cheaper, Aubrey is going to run the business to the ground, because he is still answering the phone and still refuses us to speak to Mohammed