Refund request

I paid R2500 deposit for accommodation at Kingsway in 2019. My child filled the refund forms in March 2022, I called Kingsway in June and was told that lady who assisted me resigned. So I was surprised that when someone resigns and they were the one helping you then no one will take over. In December 2021 I paid a deposit of R500 to book a room for my child. I was not assisted, no email no sms no communication from Kingsway, then we went to check the room we were advised that all rooms are booked. They took my R500 telling me that it was administration, which admin because they did not call or do any admin. I want my R500 to be refunded back because there is nothing that they helped me with. And they told me that there is a cleaning fee that will be deducted from my refund and I also want them to tell me who was cleaning and where?. I spoke to Olona who advised to send an email to info@kingswayplace.co.za, which I did and and there is no reply from them till today. I want my refund all of it.