Absolutely Terrible Experience at Kioma Guest House

Absolutely Terrible Experience at Kioma Guest House

I had a booking from Friday, 7th November to Sunday, 9th November. On the 7th, I was still in Johannesburg, so I asked a friend to check in and collect my room keys on my behalf, which he did. He confirmed that he was given the keys to Room 7.

When I arrived in Mokopane on the morning of the 8th around 9 AM, I went to Kioma Guest House with the keys in hand, only to be told I couldn’t access my room because they had rented it out to someone else since I hadn’t slept there the previous night. I was informed that the people who occupied “my” room were still checking out and that housekeeping still needed to clean it before I could enter.

I requested a refund for the night of the 7th, given that my room had been rented to someone else, but the owner was extremely rude and dismissive. She refused to refund me and sarcastically asked, “What are you going to do about it, burn down the guest house?” and even laughed about it. She made it clear that she didn’t care if I wrote a bad review, insisting I wouldn’t get my money back regardless.

I was completely shocked by the lack of professionalism and respect. I had to leave and come back later that afternoon just to access the room I had already paid for.

This was by far one of the worst customer service experiences I’ve ever had. I would never recommend Kioma Guest House to anyone. They have no regard for their guests or basic business ethics. Stay away!