Kirby Edenvale sucks!

They pestered my husband to send in our machine. After sending it in with our water bottle attachment for the carpet cleaner, we did not receive the water bottle attachment back and the machine now does not clean like it use to, like it does not have power. After phoning them numerous times and them telling us that they will phone us back, nothing happened. We send it in in July already and still nothing. No one can give us an answer and the receptionist just says that she would know about this, because se writes everything down, but when we call again then she doesn't know anything and yet again waiting for someone to phone us back. We expect that the water bottle needs to replaced with a new one and they fix the machine they "serviced". No man, they don't even have the decency to reply to anyone else's reviews about them.