Kit Bait (www.kitbait.co.za) Stay Away!

Kitbait.co.za offering buy 1 get 1 free on football Kits. Sounds too good to be true; well, it is. Placed an order for 2 kits and get 2 free- 1. Received my order, sizes are too small (first sign of non-authenticity) 2. One of the shirts the sent is totally wrong 3. I have been collecting various kits for a while now, these are not authentic shirts they are knock-offs (people are commenting and asking and the author keeps saying it is authentic) Immediately wrote an email to kit.domain.inquiries@gmail.com, no reply. Went to the website and clicked on whatsapp chat - no reply. Went onto facebook, when I posted my query, they blocked me completely.

I now understand why all looks rosy as when a negative comment or mention of refund is done they remove you completley as this will alert future buyers.

On their website (https://www.kitbait.co.za/policies/refund-policy) they have a twenty-day refund policy, how am I supposed to request refund if they don't answer me and block me everywhere??

I want to return my order and I want a full refund!

Their Whatsapp Business slogan reads: This is the official customer service line for the Kit Bait and Luxe Embassy stores. Customer Service is the heart of our business as we believe "a happy customer is a happy business"

Well, this customer is not happy, and I want to warn others against these fraudsters!