Bad service and rude attitude

I took my coat to Kitwe dry cleaners and locksmith in Centurion mall. The coat had a mud stain on the inside of the coat which I told them about prior to cleaning it. When I went to fetch it they explained that they could not take off the stain. The coat has shrunk and lost its color. I was told to come back when the people responsible for dry cleaning were there which I did. I found a very rude guy who told me he was in charge and there’s nothing he can do my coat is cheap quality that’s why it got ruined.