Disgusted

I am extremely disappointed with my recent experience at Kitwe Laundromat in Centurion mall . I purchased various remote controls yesterday (10/07/2025) which weren’t cheap which remotes turned out to be defective, yet when I tried to address the issue with the owner/manager today (11/07/2025), I was met with an individual who was blatantly rude, unwilling to listen and an individual who had no intention of making any attempt to resolve the issue and who showed a complete lack of professionalism. Instead of making an effort to listen to what I had to say, the manager/owner was abrupt, dismissive, utterly disrespectful and showed no interest in resolving or addressing the problem, despite the fact that one of her employees confirmed the day before, that I would be able to return the remote controls, if necessary. The fact that she was however more interested in continuing her video call, confirms her complete lack of professionalism and business etiquette. This kind of customer service is unacceptable and completely unnecessary. Not only was she disrespectful towards me but after our encounter, she unnecessarily reprimanded a fellow employee who had been starring at her which she did in the most disgraceful manner. She quite clearly doesn’t respect her customers, nor her employees which is something that can unfortunately not be taught. Good luck because from the other reviews, you definitely need it.