My refund that is taking forever to be resolved

I made a booking via kiwi.com, from CPT to JHB, I canceled my booking on 13 December, they told me that I need to wait 14 days to get my refund and the 14 days has passed, I never get an clear communication from them, I'm the one doing the follow up, they keep tell me that the third-party is delaying the process, so I called the Airline I was going to use which is Airlink and they informed me that, my booking is not canceled and no communication from kiwi.com regarding my cancelation.

Nathan from Kiwi is the person I'm was chatting too, I requested the communication that was sent from kiwi to Airlink and he told me I had to wait 3 days to receive the email with the communication 😠. 14 days plus 3 days waiting. In my case I don't know who is fooling who 😠 all I want is my refund, but you get the stupid auto respond with apologies and no direct information to when I will receive my refund from kiwi..

NEVER USE THEM