High price and terrible service

I used KleanCo to do a proper clean of the home we were moving into and was assured that all the specifics I has asked for were included in the cost e.g cleaning inside all cupboards, wiping the air vents, lights, etc as well as the general cleaning of the home (floors, bathrooms, etc).

I paid R1200 and the service received was terrible!!! The cleaning team did not come with a vacuum or even a ladder! We were told they will come with equipment and cleaning products. How can a team come to clean without having a ladder to reach high things? They stood on my kitchen counters to clean the cupboards. Without ladders they could not clean the lights, curtain rails, air vents, inside of cupboards, etc of which I had specifically asked for.

When I contacted the company to complain about the service I was told that the work was done so the full payment is expected. I was told that I should have stopped them when they started if I was not happy - how can I do that when I have not seen the quality of the work as yet???

KleanCo promises a service, charges a high fee and does not deliver! I had to spend even more money to get the place cleaned properly. There's no one to supervise the quality of work - as long as the team says they did the job, the manager is happy and expects payment. I will not recommend this company to anyone.