Unable to provide the service paid for; refund still owing over a year later.

Based on feedback received from Hellopeter, I requested that my original review be removed, to allow me to replace it with one which is more objective, and contains only those facts which I would have no problem providing the site with evidence thereof in support of this review. No facts were harmed in the previous review, however, some of the evidence thereof originated from an attorney's office and are therefore privileged information.

1. We appointed this company in February 2023 to facilitate our move from Gauteng to the Western Cape. The date of the move was mutually agreed to by both parties in writing, for the second week of March 2023. 2. At their insistence, the full invoice amounting to almost R50K, was paid upfront, in full, at the beginning of February 2023. 3. Four days before our move was scheduled, we were informed that they might not be able to fulfil the move on the booked date due to flooding in the Garden Route region and would keep us posted. 4. The day before our scheduled move, it was confirmed by the company that they would not be able to undertake our move on the booked date. 5. For a subsequent period of two weeks, various ‘reasons’ for being unable to undertake the move were provided, including, inter alia, a recalcitrant tenant in a house to which they were meant to be delivering to, repeated breakdowns in Bloemfontein, inability of subcontractors to uphold their side of the bargain (let’s not even get into why there are subcontractors involved in this in the first place) and various unspecified delays en route. Oh, and I think the weather came into the equation again (I would have to double-check the transcripts of the WhatsApp correspondence again to be 100% certain, though). 6. Twelve days after we were supposed to have moved, we were informed, via WhatsApp voice note, that they did not, in fact, have the necessary vehicles to undertake our move and that indeed, one of the vehicles that they claimed to have was actually sitting on a ship in Durban harbour (again I’d have to check the transcript to be 100% certain, but it was along those lines). 7. The company representative asked in that same voice note whether we wished to cancel the contract, and OFFERED a full refund in the event that we did. At that stage, said company representative was unable to provide any indication of whether they might, in the future, be able to undertake the move, and if so, WHEN they might be in a position to provide the service for which they had already been paid. 8. We advised them that we did wish to cancel the contract and provided banking details for the refund to be paid into, both via WhatsApp and via email. 9. It is now precisely twelve months, one week and five days following the correspondence referred to in points 7 and 8 above, and we have not yet received our refund. 10. At his point, they still owe us the original debt, plus interest, plus legal fees.

The above are the facts briefly stated, and I leave you to draw your own conclusions from them. However, if the facility existed on this site, based on my interactions with, and personal experience of, the company, I would give them minus 5 stars.