AM
Amanda M
Active since Oct 2019
6
Reviews
0
Industries
Reviews
6 reviews7 months ago
Updating and reviewing my policy was a breeze
Updating and reviewing my policy was a breeze with the assistance of Sashin Madurai and Aron ****son respectively, both of whom "understood the assignment" and made it as easy as possible for me. At one stage the call dropped and Sashin phoned me back faster than I could try and phone again. 10/10 for both of them! 0/10 for Hellopeter's Whatsapp line to try and leave this review for the gents via the links that they sent me. Seriously, when the bot doesn't even recognise the company name which is *pre-filled in by the bot itself*, then perhaps replace the Artificial (non)-Intelligence with a human being?
53 replies
25 months ago
Unable to provide the service paid for; refund still owing over a year later.
Based on feedback received from Hellopeter, I requested that my original review be removed, to allow me to replace it with one which is more objective, and contains only those facts which I would have no problem providing the site with evidence thereof in support of this review. No facts were harmed in the previous review, however, some of the evidence thereof originated from an attorney's office and are therefore privileged information. 1. We appointed this company in February 2023 to facilitate our move from Gauteng to the Western Cape. The date of the move was mutually agreed to by both parties in writing, for the second week of March 2023. 2. At their insistence, the full invoice amounting to almost R50K, was paid upfront, in full, at the beginning of February 2023. 3. Four days before our move was scheduled, we were informed that they might not be able to fulfil the move on the booked date due to flooding in the Garden Route region and would keep us posted. 4. The day before our scheduled move, it was confirmed by the company that they would not be able to undertake our move on the booked date. 5. For a subsequent period of two weeks, various ‘reasons’ for being unable to undertake the move were provided, including, inter alia, a recalcitrant tenant in a house to which they were meant to be delivering to, repeated breakdowns in Bloemfontein, inability of subcontractors to uphold their side of the bargain (let’s not even get into why there are subcontractors involved in this in the first place) and various unspecified delays en route. Oh, and I think the weather came into the equation again (I would have to double-check the transcripts of the WhatsApp correspondence again to be 100% certain, though). 6. Twelve days after we were supposed to have moved, we were informed, via WhatsApp voice note, that they did not, in fact, have the necessary vehicles to undertake our move and that indeed, one of the vehicles that they claimed to have was actually sitting on a ship in Durban harbour (again I’d have to check the transcript to be 100% certain, but it was along those lines). 7. The company representative asked in that same voice note whether we wished to cancel the contract, and OFFERED a full refund in the event that we did. At that stage, said company representative was unable to provide any indication of whether they might, in the future, be able to undertake the move, and if so, WHEN they might be in a position to provide the service for which they had already been paid. 8. We advised them that we did wish to cancel the contract and provided banking details for the refund to be paid into, both via WhatsApp and via email. 9. It is now precisely twelve months, one week and five days following the correspondence referred to in points 7 and 8 above, and we have not yet received our refund. 10. At his point, they still owe us the original debt, plus interest, plus legal fees. The above are the facts briefly stated, and I leave you to draw your own conclusions from them. However, if the facility existed on this site, based on my interactions with, and personal experience of, the company, I would give them minus 5 stars.
0 replies
25 months ago
Shysters - avoid like the proverbial plague
On the one year anniversary of this company taking a very, very large sum of money from us to deliver a service that they never delivered, I felt it was time to leave this review - there have been other reviewers who have stated that the company in question has contacted them to threaten that they won't get their refund if they don't take their review down; frankly after a year I think its safe to assume we're not getting our refund. I find it rather interesting (and apt) that literally all of the good reviews that were left for them have now vanished, and all that remains are the 1 star reviews. This company charged close to R50K to move us from Gauteng to the Western Cape in Feb/March 2023. All was going according to plan, until our planned moving date arrived and then it all fell apart. From flooding along the Garden Route (which to be fair, did happen) to obstinate tenants in houses they were meant to be delivering to refusing to move out, truck breakdowns in Bloem (which happened with alarming regularity), strike action en route and subcontractors allegedly not playing their part, for two whole weeks we were messed around with a new excuse every second day ****erally). Two weeks to the day after we were meant to have moved, we were informed, via a voice note nogal, that apparently the truck which had allegedly been breaking down in Bloem with alarming regularity, actually did exist - but was apparently stuck on a ship in Durban harbour. One thing these people do deserve is 50 points for creativity. Based on the fact that they clearly did not have the infrastructure and resources necessary to undertake the move for which they charged a small fortune for, THEY made the offer to refund us in full, stating that they "completely understood" if we wanted to cancel. So we took them up on that. And twelve months and two lawyers later, we're still waiting for that refund. We discovered on appointing an attorney that they not only owed several of their clients various sums ranging between R10K and R50K, but that they ALSO owed a local commercial entity an amount in the region of R100K. So, although the Sheriff attached the few "assets" that were located at their premises when the Sheriff arrived, the amount of money that would have been raised from the sale of said "assets" would have been a mere drop in the ocean of what this pair owe to at least a dozen people (that we know of). Oh, they did offer at one stage to pay us back R2K per month so in three years we MIGHT have got our money back albeit incrementally - on the advice of our lawyer and for obvious reasons, we declined their not-so-generous offer. So, in the event that you see one of their signs that are still up in various dorps in the Karoo, and decide that you're going "support local" for your move, DON'T. They are now also operating under a different company name which for legal reasons I won't include here, but if the moving company you're planning to use gives an office address in De Rust, steer very, very clear of them. Or you too may land up R70K poorer.
0 replies
58 months ago
Continuance of the mystery of vanishing data...
Here we go again with the vanishing data saga. Have a 20GB pm data line (contract). Data use is generally high but usually can be mostly accounted for via Vodacom app tracking. Ran out of data on the 8th July but app can only account for 5.7GB usage up to and including the 7th. On enquiring via Twitter where the remaining 14.3 GB vanished to, I was (after much extremely irritating back and forth including re-sending screenshots) told to use the smartphone's data monitoring facility to see where the data had been used and take a screenshot and send to Vodacom. I would. If the DATA line was in a smartphone. But, the possibility that a DATA line might be in a device other than a smartphone seems to have completely escaped the realms of possibility as far as Vodacom's consultants are concerned. Why on earth would a customer do something so phenomenally stupid as to put a data line into a modem, after all? How absolutely bizzare. I find it mind-boggling that in today's day and age, the (lack of)service provider's own app can't track usage more accurately and that they are utterly, totally incapable of providing answers. Ever. I WAS going to upgrade said line to 100GB pm contract at the end of July, but I think perhaps Vodacom can Foxtrot Oscar and I'll hop across to Rain for UNLIMITED data at a fraction of the cost.
106 replies
63 months ago
Non-existent data signal, non-existent customer care (more like 'don't care)
Upon returning to Joburg at the beginning of January 2021, I found that I had no data signal on my modem. Tried re-booting it as it had been switched off since mid_December 2020. Nothing. Eventually managed to speak to someone in the Vodacom call centre who told me that the APN settings had been lost and the line needed to be re-synchronised. It took about 48 hours but I eventually had a functional data line. That was the 4th-6th January. Come the 17th January and once again, no data. THIS time Vodacom said that their technicians were aware of a mass outage and were trying to resolve it. Three days later - the 20th January - data signal was restored. During that time I was forced to hotspot from my phone and ended up having to buy additional data that was out of my budget. On the 11th February, I rebooted my modem because I wasn't able to access certain websites including FNB's, and guess what? Yup. FIVE days, several irate phone calls, numerous tweets and one reference number later, I STILL DON'T HAVE DATA. And the best that anyone seems to be able to do is tell me to re-boot the modem or stick the SIM card in another device (if they can give me the device, I'll do it, but the card is the wrong size for my phone so now what?) Once again, I am forced to buy data that I truly cannot afford, because the line I rely on for work is non-functional. Trying to follow up on the reference number today yielded an extraordinarily unenthused and disinterested call centre agent who, after telling me that SMSes had been sent yesterday informing me that the line had been re-synchronised (it had not, nor did I receive any SMSes except those telling me I was running out of data on my phone line), then proceeded to....wait for it....tell me to re-boot the modem. AGAIN. how many times must I re-start this device for Vodacom's network to miraculously start functioning again? I am keeping a log, Vodacom, and this time I've had it. Contract cancellations - three of them at this rate - will be forthcoming. #stayconnected HOW??
112 replies
68 months ago
Vodacom's financial benefit to NOT assisting clients
I have 3 contracts with Vodacom, 2 of which are purely data contracts, and the primary (cellphone) one has been in place for over ten years. One data line seems to regularly be depleted of 20GB of data within 5-7 days of the beginning of the month. Their app shows it as 'uncategorised data' which, according to Vodacom, is data which is (and I quote) "not arranged in any specific grouping.eg Whatsapp, Google etc. It would be sites you've accessed other than your Apps". This tells me NOTHING of any value whatsoever. Repeated requests for help in finding out what sites specifically (other than the Apps) have been accessed in an effort to ascertain where 20GB of data vanishes to so fast, have been met with a single-minded response, and again I quote: "Kindly try to review your data usage on other data monitoring Apps to get a clear understanding of where you may have used your data". What Vodacom is admitting to is: a) Their app is all but useless in tracking data use; and b) They will not assist in tracking data use. Their response also infers that they have no vested interest in assisting because obviously they benefit financially from me having to buy additional data every month. Now, I KNOW that they have the systems in place to provide a customer with a detailed breakdown of which sites have been accessed, as they did so approximately 6 years ago when I inadvertently used out-of-bundle data and landed up with a massive bill. Incredible how in the past 6 years their customer service has deteriorated to the point of non-existence and in fact seems focused on causing as much irritation and frustration as possible to their customers.
53 replies
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1 Star
5 (83.33333333333333%)