Poor service delivery by City of Matlosana Municipality

The department that is responsible for refuse removal is hopeless, not one month goes by where our refuse is collected every week without fail, every month we are billed R399.18 for the refuse removal but our refuse is not collected weekly, always excuses that the truck has a puncture or some other defect is reported, it has become a health hazard as these bins have discarded food in them that goes bad in the sun, another hazard are the vagrants that scratch in the bins, they leave these open and the wind blows the ******* all over the area, if your bin stands outside too long it is ******