7 Weeks to write an email

I paid R970 for a consultation with Chridtelle over 7weeks ago in connection with a maintenance matter.I was led to believe that the required letters would be drafted and emailed to me within a few days but to date, all I have received is an circular a few days ago. I have phoned several times for an update and am always promised a return call or email but I'm still waiting for some action to be taken..I have never received such bad service from any kind of provider. I am now stuck with having lost R_1000 because I shall need to contact another attorney to help me..Money I can I'll afford to lose.