General manager review

I booked a table a kloof street house, upon arrival I was seated. I ordered my food and then just stepped away for a few seconds not even 10 mins. Bare in mind my table was booked and food ordered and just stepped away for few seconds. When I got back a couple was sitting there at my table which I booked in advance which is why people book and waiters at the front write down bookings. This couple saw me and made me stains there the women who sat at the table told me oh well you should of them put your bag down. I Then stood there watching people serve her wnd the guy at my table not caring about the actual table they sitting that I booked. I went to the manager and complained and she seemed very non Chalant. Which is extremely unprofessional and disrespectful especially when someone has booked and watching another customer treating them like it's okay to just take someone seat and chill. The second time going to the manager she says oh we trying to sort out something on the house. In no way did anyone come to me who was standing next to this couple to ask me if it's okay that my table and my food be moved. The manager comment on oh we will sort something on the house turned out to be the waiter apologizing to me then the customer butting in saying do you mind keeping quiet and you making me uncomfortable. The general manager afetr that treatment then says oh things is blowing out of proportion knowingly knowing this customer is treating me so. The manager who didn't seem to care who I had to go upto. The waiter comes to me with a bill and apologies and says will go out of his pocket. This is how kloof street house treats there people the poor waiter who works hard for his money I refused to allow the general manager to jsut deduct something off a waiter bill especially with then also telling another customer outside oh there is two sides to a story. Just not right esp when we don't treat people so then tomorrow you looking for support from local community who generally comes there. I could not even stomach my meal after that treatment and seeing evens the behavior or the general manager towards a some who also complained of the service. Then after paying my full bill a waiter women comes to be do I still want the table. My table was taken ages ago. I lost my attitude and am disgusted to the way the general manager allowed things and evens another women and just who said that's plain wrong. Terrible service and bad attitude from top management. Nothing resolved only more dismissal but tomorrow want support for pandemic. It's about basic morals and what's the right thing to do. I have never experienced such extreme treatment not even in a Spar or clicks