Very poor customer service

Review of Knell, George Branch:

Probably one of the worst experiences I have ever had with a company. The only reason I gave a one star rating is because there is nothing lower than that.

Helpful and attentive support staff, but the same cannot be said of management. Insufficient resources, abysmal customer service, and very little knowledge of the products they sell and supposedly support. I received my full refund after an inordinately long wait, and only after the owner petulantly demanded that I remove his contact information from my contact list and never contact him again - all because I had the temerity to question why I was being sent a statement of account, when in fact they were the ones that owed me a refund. Quite frankly, I do not possess the amount of masochism it would require to ever deal with them again.

In short: I will never do business with this company again, and strongly suggest that others follow suit.