Knysna Electric Appliances Repairs - appalling service

On 24 February 2022 Knysna Appliances offered to repair the elements of our Smeg stove and - after removing the elements from the stove- provided a quote of R2010.00. A 80% deposit was requested but the full amount was paid on the same day in order to expedite the repair. To date - despite various emails, phone calls, empty promises and personal visits to the store, the repair hasn't been done and we cancelled the work on 29 April (two months after the fact) and appointed another extremely efficient supplier in George who repaired the stove within one week of contacting him. To date neither faulty elements have been returned nor the requested refund paid. Steps will be taken to recover the money but be aware....