LB
Leon B
Active since Feb 2014
14
Reviews
0
Industries
Reviews
14 reviews41 months ago
Questionable returns process by Takealot
I am a long time customer of Takealot so it took me a while to revert to this forum. I attempted to log a return for a faulty wine fridge bought through Takealot - which the manufacturers asked me to return via Takealot for repair/exchange. I am unable to do so via the online App as clicking on the item in the return order function states the product is unreturnable. I have tried the online help facility and after hitting enter I received a "Unexpected error occurred. Please try again later" message - I retried multiple times with the same result. I then repeatedly contacted the "help" line on 087 362 8000 which went unanswered until the call went dead. None of the email addresses I could find are recognised by my browser...... I am at my wits end as they are seemingly uncontactable!!
0 replies
41 months ago
Liquor Hyper Scam
This is a very elaborate scam site that offered 50%+ discount on a large variety of liquor. Despite my efforts to research them prior to placing my order there was no indication that it was a scam. But lo and behold they just disappeared after Friday.
0 replies
47 months ago
Abhorrent service from Dept of Labour
Claim submitted Nov 2021, then "sent to paymaster for processing" 3 March 2022 and again 20 May 2022. Received to date despite follow up's: Absolute ZERO. Such incompetency is surely unsurpassed anywhere in the world!!!!!
0 replies
47 months ago
Super service from Appliance Repair Centre George
Absolute 5 star service received. Jacques is quick to respond, very efficient and friendly. Highly recommended
0 replies
47 months ago
Knysna Electric Appliances Repairs - appalling service
On 24 February 2022 Knysna Appliances offered to repair the elements of our Smeg stove and - after removing the elements from the stove- provided a quote of R2010.00. A 80% deposit was requested but the full amount was paid on the same day in order to expedite the repair. To date - despite various emails, phone calls, empty promises and personal visits to the store, the repair hasn't been done and we cancelled the work on 29 April (two months after the fact) and appointed another extremely efficient supplier in George who repaired the stove within one week of contacting him. To date neither faulty elements have been returned nor the requested refund paid. Steps will be taken to recover the money but be aware....
0 replies
47 months ago
Biddulphs not all they make out to be
Be careful when engaging with them - all seemingly good until they botch up. Late delivery, incorrect trailer for road, no accountability for delivering 6 hours late without contacting me, refusing to accept accountability for shuttle transport due to out dated trailer being used.
0 replies
48 months ago
Bad customer service
I recently moved to Knysna from Pretoria. The quotation and pricing was done effectively and that based on the Hello Peter reviews were the deciding factors to book my move with Biddulphs. I asked friends at the end destination as to any limitations to large trucks in the estate and they confirmed that there is absolutely no limitations and many a large truck has been offloaded without any issues. The loading of our household items in Pretoria went smoothly and that's about where it ended. The truck arrived approximately six and a half hours later than promised (Saturday) in Knysna. I was not provided with an after hours number nor did anyone inform me what the delay was. - so I had absolutely no idea what was going on. On arrival at 16:00 the Driver informed me that they had a breakdown. My question as to the reason for the lack of communications was met with an "the office should have let you know". Then the Driver stated that they will be unable to enter the estate as the roads was to uneven for their trailer. He elaborated that the particular trailer was the last of it's type in the Biddulphs fleet and not suitable to engage even mildly uneven roads. I was then left to arrange for a shuttle truck (at 16:30 on a Saturday!) which I eventually managed to do at considerable cost. The offloading took until midnight - dealing with intermittent showers of rain (whilst the whole day was clear) - to complete. Upon my requesting assistance with the cost for the shuttle it was stated that the Driver denied sharing any info with me (though the team even complained about no overtime to be paid by Biddulphs as "they don't care"), it was the right trailer used and it was my responsibility to have informed them that their trailer wont be able to negotiate the roads - even though other companies trucks had no issue. The Driver alleged that he called me when the truck broke down - which is a total lie. I didn't even mention the constant bickering about who does what between the George and Pretoria crew from Biddulphs. Focus was instead placed on the fact that the team moved a couple of items from one floor to the other which they didn't charge for. Mr Andries Mapulane, Branch Manager offered me R500 as compensation for the late delivery which I declined as it is not even a sixth of the additional cost I had to incur. I will not recommend Biddulphs ever again...
0 replies
51 months ago
Extremely disappointing Service
And lo and behold- after my three previous complaints via Hellopeter, I received two same date letters from Hollard that they regret to inform me that my Bank has instructed them that no further debits will be honored for my policy - which I stopped due to the TOTAL lack of response (apart from the standard Hollard hogwash that they will look into the matter and contact me) - and I am required to contact their Client Service department - at a number not previously available to me. So I made contact and all of a sudden they have all my details..... Unfortunately registering the complaint on Hellopeter did not attribute to resolve the matter at all as it seems Hollard has an automated response to queries logged thereon (how many complaints must one receive to start ignoring it) without any intention to follow up thereon. So maybe just steer clear of Hollard Insurance as they frankly don't care - until you stop paying that is....
53 replies
51 months ago
Greyling Motors are a class act
Just a short note to state that Greyling Motor's ethical business practice and willingness to ensure 100% customer satisfaction (including after sales service) is something to behold in current times. The brothers Greyling sets the example as to what the experience of purchasing a used vehicle should be like. Well done! Highly recommended.
0 replies
54 months ago
Paying for Policy - no policy detail available
I have been paying via DB Order for a policy issued by Bidvest Bank as underwritten by Hollard Insurance. Given that I am reviewing my insurance portfolio, I require an updated policy document which is where my nightmare started. Despite providing Hollard, and on their recommendation Dotsure, with the policy reference number as appears on my DB order, as well as ID no's, they are unable to to identify the policy. They only referred me from pillar to post and some of the numbers provided just goes unanswered after selecting the option provided (no's provided 0860333118,08613687873, 0861668888 ). This is really abhorrent as it appears I have been paying for a policy (which payments they accepted) without anyone knowing what it is for?
265 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
1 (7.142857142857143%)
2 Star
3 (21.428571428571427%)
1 Star
8 (57.142857142857146%)