Kodak Express Photobooks - Potchefstroom

Kodak Express Digital Solutions - KEX Photobook Potchefstroom. The only print business you need.

I cannot begin to express gratitude for this hidden gem in the small town of Potchefstroom where competition is strife and saturated. They have the best customer service of all of their local competitors. They are friendly and always smiling and this is an understatement, even when they are frustrated with the workload and backlogs it causes and the store is full of clients with different needs, they are always smiling and in the most charming way. They are not even afraid to ask for help from the client if they do not understand something. The consultant could not understand the query that I sent via email, and I showed them how to do it, and s senior staff member walked by and remarked "Now this is great customer service from the customer, you learned something new today" to the consultant helping me and everyone kept on smiling. Other print businesses downscale their print quality for simple documents such as CVs, but KEX Photobooks uses the same consistent high quality throughout, and they are the cheapest where their competitors charge R3, they charge R1, but it is not the price that keeps me going back, it is their level of care that captures my attention. When you print more than 5 pages, they give you a disposable yet resealable plastic sleeve to protect your documents. I used this sleeve to present my CV to a recruiting officer and they exclaimed "WOW! So, fancy!" I never stopped going there until I relocated back to Pretoria,I miss them so much. My only issue with them is that they do not have a Facebook page as I struggle to refer new clients to their store and their new store across Mooirivier Mall. They should open a Facebook business page to keep us posted and up to date with trends and news, then they will definitely get 5 stars, for now I will settle for 4.