Koegelenberg Attorneys

I've been paying my Capitec Account through Koegelenberg Attorneys, and for the transactions, I've been using debit checks. Initially, I was using Tymebank, but I later requested a bank switch from Tymebank to Nedbank, and that was completed. I finally paid off all of my debts two months later. Around January 22nd, 2023, a paid-up letter was also given to me. I saw a debit check for Roegelenberg leaving my TimeBank account on the 26th. they debited from the wrong account I was using with them after everything was settled; how they did this, I'm not sure, but they claim it's a system error.After all of my bills were paid off, the woman who was assisting me and her manager told me they were unable to swiftly reverse the money.

I need this money and am not receiving any help. Last week, I was informed that the person who can reverse it works from home and does not answer calls. I'm so frustrated because I also have to pay my other loans.