Koelenberg attorneys unprofessional and no customer service

My husband called to make a payment arrangement they then sent him a statement but no letter with terms amd conditions to the payment plan in a letter form its been almost for weeks still awaiting a manager to call back with regards to emailing a payment plan letter,these poeple are unprofessional and have no way of speaking to poeple one employee even threw the phone down in my husband's face they then also started avoiding his calls as they could see his number calling this is utterly disturbing and this is capitec's attorneys that they hand over there debt to wich is the most unprofessional attorneys I've ever dealt with I would like someone to Call me from this company as I have alot to say with regards to this matter 0813772162