Extremely Poor Service, Billing Issues and Misrepresentation from Konica Minolta Klerksdorp Branch

I am a business owner in Klerksdorp area and I am beyond disappointed with the service and treatment I have received from the Konica Minolta Klerksdorp branch.

This matter has been ongoing for an extended period and despite numerous emails and escalations to management and Head Office, the issues remain unresolved.

My concerns are as follows:

1. Constant financial miscommunication and double deductions There have been repeated shortfalls and double deductions on my account due to poor internal communication within their financial office. Instead of acknowledging and correcting these errors professionally, management has defended the mistakes and attempted to shift blame onto me as the client.

2. Incorrect meter readings and questionable billing practices Invoices have reflected incorrect meter readings. When I submitted my own meter readings (as requested), I was later told that my readings “do not count” because they use another internal system. This system was never explained to me, and no proof has been provided to justify the figures they insist are correct. I am simply expected to accept their numbers without transparency or evidence.

3. Being ignored by management Multiple emails sent to various levels of management have gone unanswered for weeks. Communication has been unprofessional and dismissive. As a paying client, being ignored is unacceptable.

4. Misrepresentation during contract renewal During the renewal process, I was not informed that the machines provided were refurbished units rather than new machines. This information was not clearly disclosed upfront. I believe this was intentionally withheld.

Overall, my experience with Konica Minolta Klerksdorp has been the biggest disappointment. Instead of receiving support and accountability, I have faced defensiveness, poor communication, and a complete lack of transparency.