Fraud division totally ineffective

Money went out of my account in December 2016 with TELKOM as the reference. I reversed it as I am not a Telkom customer. It happened again and again and for 10 month’s I cannot get a helpful response out of Telkom. The reference on my bank account means nothing to them. Almost R3500 was debited again in the last two weeks. Perhaps a hacker and not Telkom? Telkom can’t tell me that. They use KPMG for fraud cases - no progress from KPMG since January 2017. KPMG simply email Telkom for investigation - how ridiculous is that? I follow up in May. No response. In October I email again and this is the response I get: Good day Your email below refers. Kindly note that your report TK13791 was sent to Telkom on 25 January 2017 as well as all the subsequent emails requesting feedback. No feedback has been provided by Telkom as yet. Kind regards KPMG Ethics Line

So that’s KPMG’s strategy: forward my email to Telkom and wait. I emailed back: what’s the turn around time? How long do I wait? I am still waiting for a response. Very disappointing KPMG.