Kruger Park response to a complaint - we'll handled

SEE BELOW OUR COMPLAINT AND KNP RESPONSE - Well handled by them, and we'll be back soon. Dear Sanparks, We were one of a six couple group that spent three nights at Satara on 12-14 September in bungalow E126. While the chalet was neat and clean, and the housekeeping staff efficient, the maintenance standards were extremely poor - see attached photographs – and the microwave oven was missing. On informing the office about these matters, the maintenance staff arrived promptly and undertook the repairs they were capable of handling. The fridge problem, air conditioner and towel rail remained unattended to for the duration of our stay. The microwave was replaced, but this unit did not operate, and a second was promptly supplied.

THEIR RESPONSE Dear Mr JP Hughes Thank you very much for taking time to write a constructive feedback regarding your recent visit to Satara Camp. It is much appreciated, as it assist us to improve service delivery standards to all our valued guests. We also apologize for the inconvenience caused in this regard. We are happy to inform you that all issues raised has now been addressed accordingly by our Maintenance team. After the long lockdown, we had a huge backlog but the team has already embarked on a preventative maintenance plan to prevent similar future recurrence. Camp Management will continue to monitor progress in this regard. After careful consideration, Camp Management has decided to offer you a 10% discount (R506) as a compensation for the inconvenience experienced. The amount will be credited to your SANParks client code DREY0604 for future. Once again we apologize for the inconvenience experienced and we trust that your next visit to the camp will be most memorable.