PH
Peter H
Active since Aug 2014
9
Reviews
0
Industries
Reviews
9 reviews14 months ago
*****ulent Entertainment Services Billings from VODACOM
We have two mobile phone accounts with Vodacom. On four separate occasions now we have had debits reflected on our invoices for 'Entertainment Services' which we neither app**** for or used. On 31/08/2022 for R188.79; 31/10/2022 for 91.34;; 31/01/2025 for R11.99; 28/02/2025 for 371.83. On each occasion we have visited the local Nelspruit VODACOM office, lodged a complaint and requested a credit, the most recent being yesterday 11 Feb 2025. The lady assisting us indicated that our was the second complaint she had received yesterday, and that it was almost a daily occurrence. This appears to be an orchestrated ***** happening frequently to VODACOM clients.
159 replies
19 months ago
No response from Standard Banks Customer Care Centre
I recently received n unknown debit of R2259,00 on my bank account, I contacted the Customer Care Centre by email on 7 August requesting clarification of the source. An immediate computer generated response was received assuring me it was being dealt with. Havin heard nothing further, on 29 August I followed up by email with a reminder. I am still waiting for a response.
212 replies
63 months ago
No response received from Solomans
I contacted Solomans on their website concerning the possibility of returning a purchase on the 11th January, to which I got an immediate automated response copied below: Dear Peter Hughes We have received your message: ......................................................... Query about swopping an item or returning for credit ......................................................... Thank you so much for contacting us. We will get back to you shortly. Warmest Regards Team As no reply had been received by 29 January I followed up as below: My email of 11 January to which you promised a reply “shortly” remains unanswered. When can I expect a response please? Peter Hughes I have as yet heard no further. Help please?? Peter Hughes
61 replies
67 months ago
Kruger Park response to a complaint - we'll handled
SEE BELOW OUR COMPLAINT AND KNP RESPONSE - Well handled by them, and we'll be back soon. Dear Sanparks, We were one of a six couple group that spent three nights at Satara on 12-14 September in bungalow E126. While the chalet was neat and clean, and the housekeeping staff efficient, the maintenance standards were extremely poor - see attached photographs – and the microwave oven was missing. On informing the office about these matters, the maintenance staff arrived promptly and undertook the repairs they were capable of handling. The fridge problem, air conditioner and towel rail remained unattended to for the duration of our stay. The microwave was replaced, but this unit did not operate, and a second was promptly supplied. THEIR RESPONSE Dear Mr JP Hughes Thank you very much for taking time to write a constructive feedback regarding your recent visit to Satara Camp. It is much appreciated, as it assist us to improve service delivery standards to all our valued guests. We also apologize for the inconvenience caused in this regard. We are happy to inform you that all issues raised has now been addressed accordingly by our Maintenance team. After the long lockdown, we had a huge backlog but the team has already embarked on a preventative maintenance plan to prevent similar future recurrence. Camp Management will continue to monitor progress in this regard. After careful consideration, Camp Management has decided to offer you a 10% discount (R506) as a compensation for the inconvenience experienced. The amount will be credited to your SANParks client code DREY0604 for future. Once again we apologize for the inconvenience experienced and we trust that your next visit to the camp will be most memorable.
0 replies
69 months ago
Recommend the Cabinet Maker located in Nelspruit
Outstanding design and service from The Cabinet Maker in manufacture and fitting of tailor made office, display and hospitality cabinet. A please to work with Daniel Grobler the owner.
0 replies
69 months ago
Chandi Kitchens Outstanding service
Excellent design and service from Chandi Kombuise based inn White River. Seldom had better communication and follow up.
0 replies
70 months ago
Shocking On-Line Service
I wished to close an account at Standard Bank, and was unable to visit the branch to arrange it. I then tried the internet, to see if I could do it on-line, and for the reason outlined in my email of below did not succeed, hence this email seeking assistance. __________________________________________________________________________________ From: J.P. Hughes [mailto:jphughes@soft.co.za] Sent: 11 June 2020 09:36 To: 'ibsupport@standardbank.co.za' <ibsupport@standardbank.co.za> Subject: New Online banking site problem - cannot close an account! I wish to close an account. Your on-line banking portal says this: There is no menu button top left of the screen to pull down the ‘Help and Services’ option. How do I access it? Regards, Peter Hughes _______________________________________________________________________________ On the same day, I received an Auto Response copied below: From: GTXPROD2 [mailto:m074441@standardbank.co.za] Sent: 11 June 2020 09:37 To: J.P. Hughes <jphughes@soft.co.za> Subject: Auto-Reply Dear Valued Customer Thank you for your mail, one of our consultants will respond to you within 48 hours. If your email is of an urgent nature and requires a response immediately, please feel free to contact any of our service desks on the below numbers: Contact Details: General Enquiries: 0860 123 000 Monday-Friday 07:30 – 21:00, Saturday 07:30 – 16:00, Sundays and Public Holidays 08:00 – 16:00 Card Enquiries: 0861 201 000 Monday-Friday 08:00 – 18:00, Saturday 07:30 – 13:30, Sundays and Public Holidays Closed Your ongoing support and cooperation is much appreciated. HIGH IMPORTANCE “If you have sent an email to report any suspicious transactions or fraudulent activity on your account or card, please contact the below number immediately to report this: Fraud: 0800 222 050 (Local) +27 11 299 4701 (International)” Kind regards The Customer Contact Centre Email Team PS. This auto-reply is sent from an unmonitored mailbox. Replies will not be read. Please send any further correspondence to the original mail address used. Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email disclaimer@standardbank.co.za (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you. __________________________________________________________________________________ Having not received the promised 48 hour response, I followed up with the email copied below on 2 July: From: J.P. Hughes [mailto:jphughes@soft.co.za] Sent: 02 July 2020 10:39 To: 'ibsupport@standardbank.co.za' <ibsupport@standardbank.co.za> Cc: Pam Hughes (pamhughes@soft.co.za) <pamhughes@soft.co.za> Subject: Request for assistance Importance: High Dear Standard Bank, As your 'valued customer' of some 40 years, I'm wondering why your 48 hour promise of response (see below) has become 21 days, still without any response? Are you there? Is it time for me to move on to Investec or Capitec like many of my friends and colleagues? Yours sincerely, Peter Hughes I received an identical Auto Response email copied below: -----Original Message----- From: GTXPROD2 [mailto:m074441@standardbank.co.za] Sent: 02 July 2020 10:40 To: J.P. Hughes <jphughes@soft.co.za> Subject: Auto-Reply Dear Valued Customer Thank you for your mail, one of our consultants will respond to you within 48 hours. If your email is of an urgent nature and requires a response immediately, please feel free to contact any of our service desks on the below numbers: Contact Details: General Enquiries: 0860 123 000 Monday-Friday 07:30 – 21:00, Saturday 07:30 – 16:00, Sundays and Public Holidays 08:00 – 16:00 Card Enquiries: 0861 201 000 Monday-Friday 08:00 – 18:00, Saturday 07:30 – 13:30, Sundays and Public Holidays Closed Your ongoing support and cooperation is much appreciated. HIGH IMPORTANCE “If you have sent an email to report any suspicious transactions or fraudulent activity on your account or card, please contact the below number immediately to report this: Fraud: 0800 222 050 (Local) +27 11 299 4701 (International)” Kind regards The Customer Contact Centre Email Team PS. This auto-reply is sent from an unmonitored mailbox. Replies will not be read. Please send any further correspondence to the original mail address used. Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email disclaimer@standardbank.co.za (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you. It is now the 15 July, and I still wait for the promised response within 48 hours. Shocking service from Standard Bank, Regards, Peter Hughes
210 replies
72 months ago
Problems with on-line prepaid electricity
We recently made an on-line R800 payment for electricity, and only R400 worth of units were allocated. On query with Prepaid24, we were informed that it was the local municipal office which issued the ticket. Surely its now incumbent on Prepaid24, who were recipients of the payment from us, to correct the situation?
105 replies
89 months ago
Diferrent results from two identiavl contracts
My wife and I both have identical Top Up contracts. We both have roaming included. She however is able to make calls and SMS while roaming, and I cannot. The local Vodacom service centre cannot solve this problem of find the source. How do I get this anomoly corrected?
210 replies
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