Prepaid24
Verified Business
Prepaid24
Verified Business
80 Reviews (last 12 months)
Responds in 42 hours 50 min
AI Review Summary
Based on recent customer reviews, Prepaid24 delivers a sharply polarised customer experience. When the platform works smoothly, customers praise named agents for fast, friendly WhatsApp support and quick token delivery. However, a recurring pattern of payments not resulting in tokens, unresponsive support channels during critical moments, and disputed refunds significantly undermines trust. The business scores well on Staff Professionalism (3.9) but struggles on Trust, Reliability & Ethics (2.1).
Top Strengths:
- •Staff Professionalism & Expertise: Customers consistently name individual agents like Jozanne, Theo, Abigail, Runiece, and Tarryn for patient, friendly, and efficient support. Staff are praised for going the extra mile, including after-hours assistance.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Business Services
42h 50mReply Time
-18 NPSUnlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 41 hours 25 min
TrustIndex
0
Ranking
#7
in Business Services
Avg Reply
42h 50m
NPS Score
-18
Recommended: Unlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 41 hours 25 min
Review Distribution
3.6|80 Reviews
Jun '25 - May '26
5(64.4%)
4(1.4%)
3(0%)
2(1.4%)
1(32.9%)
5(64.4%)
4(1.4%)
3(0%)
2(1.4%)
1(32.9%)
Recent reviews (80)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLN
EG
Eugene G
1 reviews | Active since Jan 2020
4 Mar 2026, 11:29
******** RETENTION OF FUNDS & EVASIVE BUSINESS PRACTICES
Prepaid24 has been withholding my payment despite me fulfilling every single documentation request they’ve thrown at me. Every time I provide what they ask for, the goalposts move. First they lock me out of my account and sent wrong log in credentials knowing it wont work! The most alarming part? When I requested a manager’s email to resolve this, I was told 'No' due to the POPIA Act. Let’s be professional: using privacy legislation as a shield to hide management from a financial dispute is not only a gross misinterpretation of the law, it is a massive red flag for any consumer. I am no longer asking for an update; I am demanding my funds. If you value your money and expect transparent communication, stay far away from this business. They are quick to take your payment but will hide behind debunked excuses when you request for a refund, And I have screenshots of our chat as evidence. I expect proof of payment by the end of business today, or I will be escalating this to the relevant Ombudsman and consumer protection authorities immediately."
Helpful (0)
|Replies (0)EG
Eugene G
1 reviews | Active since Jan 2020
4 Mar 2026, 11:29
******** RETENTION OF FUNDS & EVASIVE BUSINESS PRACTICES
Prepaid24 has been withholding my payment despite me fulfilling every single documentation request they’ve thrown at me. Every time I provide what they ask for, the goalposts move. First they lock me out of my account and sent wrong log in credentials knowing it wont work! The most alarming part? When I requested a manager’s email to resolve this, I was told 'No' due to the POPIA Act. Let’s be professional: using privacy legislation as a shield to hide management from a financial dispute is not only a gross misinterpretation of the law, it is a massive red flag for any consumer. I am no longer asking for an update; I am demanding my funds. If you value your money and expect transparent communication, stay far away from this business. They are quick to take your payment but will hide behind debunked excuses when you request for a refund, And I have screenshots of our chat as evidence. I expect proof of payment by the end of business today, or I will be escalating this to the relevant Ombudsman and consumer protection authorities immediately."
0
Replies (0)ND
FA
Faith A
1 reviews | Active since Jan 2020
1 Mar 2026, 09:48
USELESS SERVICE AND SUPPORT. DO NOT TRUST THE GOOD REVIEWS
I tried topping up my Smartfund account. The website did not process my transaction but money was taken from my bank account. Their WhatsApp and live chat are essentially useless because it seems like it takes 5 business hours to get a response. How can you say you operate 7 days a week when there is no actual operation going on. Please do better.
Helpful (0)
|Replies (0)FA
Faith A
1 reviews | Active since Jan 2020
1 Mar 2026, 09:48
USELESS SERVICE AND SUPPORT. DO NOT TRUST THE GOOD REVIEWS
I tried topping up my Smartfund account. The website did not process my transaction but money was taken from my bank account. Their WhatsApp and live chat are essentially useless because it seems like it takes 5 business hours to get a response. How can you say you operate 7 days a week when there is no actual operation going on. Please do better.
0
Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
27 Feb 2026, 18:22
Prepaid24 - 5 star service
I had issues with my electricity token and reached out via WhatsApp. I received fantastic service from Jozanne. She communicated well, was very helpful and efficient with my query. Really appreciate the assistance. No complaints at all.
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
27 Feb 2026, 18:22
Prepaid24 - 5 star service
I had issues with my electricity token and reached out via WhatsApp. I received fantastic service from Jozanne. She communicated well, was very helpful and efficient with my query. Really appreciate the assistance. No complaints at all.
0
Replies (0)JT
AK
Annelize K
1 reviews | Active since Jan 2020
21 Feb 2026, 10:22
Prepaid 24
The lady was more than helpfull.Assisted well and helped properly.
Helpful (0)
|Replies (0)AK
Annelize K
1 reviews | Active since Jan 2020
21 Feb 2026, 10:22
Prepaid 24
The lady was more than helpfull.Assisted well and helped properly.
0
Replies (0)CW