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Prepaid24
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Prepaid24 delivers a polarised customer experience. Many users praise rapid WhatsApp support and named agents who resolve token and payment issues efficiently, often after hours. However, a recurring cohort reports undelivered tokens after payment, double debits via Payfast and Ozow, and frustrating waits for refunds, eroding trust for affected customers.
TrustIndex
6.8
Ranking
#6
in Business Services
NPS Score
6
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Prepaid24 delivers a polarised customer experience. Many users praise rapid WhatsApp support and named agents who resolve token and payment issues efficiently, often after hours. However, a recurring cohort reports undelivered tokens after payment, double debits via Payfast and Ozow, and frustrating waits for refunds, eroding trust for affected customers.
Prepaid24's biggest strength, according to Hellopeter's AI analysis, is Communication & Responsiveness. WhatsApp and live chat support frequently resolve queries within minutes, even after hours and on weekends. Customers repeatedly highlight quick turnaround times on token issues and payment reference corrections, with agents staying engaged throughout the conversation until resolution.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
What a bunch of ****mers. I have recently moved into a new home and had never used prepaid before. The previous owner left some electricity on the meter and it was about to run out, so I tried to recharge with R500 on Prepaid24. They charged me an extra R11 for some kind of nonsense administration fee and took the money from my account. Then they came back with some nonsense reply from a person named "Jack" from support, but the e-mail was signed "Megan." They said something went wrong and requested that I send them a slip (which I don't have since I have never bought electricity before). When I complained and requested a refund, they said that this can only be done on Tuesdays, which is apparently the Sabbath or Holy Day of Refunding for this company. What a bunch of losers. Use them at your peril!
1 reviews | Active since Jan 2020
What a bunch of ****mers. I have recently moved into a new home and had never used prepaid before. The previous owner left some electricity on the meter and it was about to run out, so I tried to recharge with R500 on Prepaid24. They charged me an extra R11 for some kind of nonsense administration fee and took the money from my account. Then they came back with some nonsense reply from a person named "Jack" from support, but the e-mail was signed "Megan." They said something went wrong and requested that I send them a slip (which I don't have since I have never bought electricity before). When I complained and requested a refund, they said that this can only be done on Tuesdays, which is apparently the Sabbath or Holy Day of Refunding for this company. What a bunch of losers. Use them at your peril!
1 reviews | Active since Jan 2020
IS the best place to buy prepaid power and google cards all what you do is eft to them with payshap and you will receive whatsapp and email for the token within 5 mins. The Bank aps are glitchly and work some time
1 reviews | Active since Jan 2020
IS the best place to buy prepaid power and google cards all what you do is eft to them with payshap and you will receive whatsapp and email for the token within 5 mins. The Bank aps are glitchly and work some time
1 reviews | Active since Jan 2020
Jozanne from Prepaid24, came to the rescue on Family day (6 April 2026), especially in the evening!! Banking app is still a struggle, whereas Prepaid already solved the situation. There was a slight issue with timing, but Jozanne made sure to help resolve the issue on the same day.
1 reviews | Active since Jan 2020
Jozanne from Prepaid24, came to the rescue on Family day (6 April 2026), especially in the evening!! Banking app is still a struggle, whereas Prepaid already solved the situation. There was a slight issue with timing, but Jozanne made sure to help resolve the issue on the same day.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service from PP24. Following a deposit on Friday, I received a formal confirmation, yet the funds were never made available for use. Despite completing a purchase, the product remains undelivered. My attempts to resolve this via live chat have been met with shifting excuses when I spoke to NOMA and Tarryn. I have been told various stories that there are "security delays," that the "bank hasn't confirmed payment," and even that the "bank blocked the payment"—all of which contradict the deposit confirmation I already hold. Furthermore, getting a simple office contact number required persistent demands rather than proactive assistance. I am requesting an immediate refund of my deposit or the instant delivery of my purchase. I have the proof of payment and the confirmation email as evidence. Please resolve this today or I will be escalating this to the relevant Ombudsman and consumer protection authorities immediately.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service from PP24. Following a deposit on Friday, I received a formal confirmation, yet the funds were never made available for use. Despite completing a purchase, the product remains undelivered. My attempts to resolve this via live chat have been met with shifting excuses when I spoke to NOMA and Tarryn. I have been told various stories that there are "security delays," that the "bank hasn't confirmed payment," and even that the "bank blocked the payment"—all of which contradict the deposit confirmation I already hold. Furthermore, getting a simple office contact number required persistent demands rather than proactive assistance. I am requesting an immediate refund of my deposit or the instant delivery of my purchase. I have the proof of payment and the confirmation email as evidence. Please resolve this today or I will be escalating this to the relevant Ombudsman and consumer protection authorities immediately.
1 reviews | Active since Jan 2020
I purchased prepaid water from Prepaid24, only to be told afterward that the amount I bought was insufficient and that I needed to purchase more. After making an additional purchase, I was informed five hours later that they would need to wait for the main vendor to assist, with no meaningful update provided. As I write this review, I am still waiting for a proper response. I strongly advise against using Prepaid24. Their service is unreliable, slow, and unprofessional. In contrast, Lesaka EasyPay provides tokens instantly after payment, without charging unnecessary admin fees or making customers wait 15 minutes or more. I even attempted to engage with a consultant via WhatsApp, but the level of service was unacceptable — they were unable to answer even the simplest of questions. Do not use Prepaid24. Choose Lesaka EasyPay instead for a faster, more reliable, and hassle-free experience.
1 reviews | Active since Jan 2020
I purchased prepaid water from Prepaid24, only to be told afterward that the amount I bought was insufficient and that I needed to purchase more. After making an additional purchase, I was informed five hours later that they would need to wait for the main vendor to assist, with no meaningful update provided. As I write this review, I am still waiting for a proper response. I strongly advise against using Prepaid24. Their service is unreliable, slow, and unprofessional. In contrast, Lesaka EasyPay provides tokens instantly after payment, without charging unnecessary admin fees or making customers wait 15 minutes or more. I even attempted to engage with a consultant via WhatsApp, but the level of service was unacceptable — they were unable to answer even the simplest of questions. Do not use Prepaid24. Choose Lesaka EasyPay instead for a faster, more reliable, and hassle-free experience.
The most common complaint about Prepaid24, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Reliability & Ethics. Trust, Reliability & Ethics (2.6) is undermined by accounts of money taken without tokens delivered, blame shifted between Prepaid24 and Payfast or Ozow, and threats to escalate to the Ombudsman. Several long-term customers say reliability has deteriorated noticeably.
Prepaid24 scores 3.4 out of 5 on Hellopeter's AI analysis of service quality in Business Services, compared to the Business Services industry average of 2.8. Their strongest theme is Staff Expertise (4); their weakest is Trust & Ethics (2.6). The top AI-rated Business Services business on Hellopeter is Road Protect (Pty) Ltd (4.5). How is the AI Score calculated? →
Prepaid24 has a TrustIndex of 6.8 out of 10 on Hellopeter, based on 79 reviews in the last 12 months. Hellopeter has tracked Prepaid24 across 2,342 total reviews. How is the TrustIndex calculated? →