Prepaid24
4.5|2,342 reviews
MP
Martin P
1 reviews | Active since Member
14 May 2026, 17:13
Prepaid24 takes R511 and refuses to give me electricity.
What a bunch of ****mers.
I have recently moved into a new home and had never used prepaid before. The previous owner left some electricity on the meter and it was about to run out, so I tried to recharge with R500 on Prepaid24. They charged me an extra R11 for some kind of nonsense administration fee and took the money from my account. Then they came back with some nonsense reply from a person named "Jack" from support, but the e-mail was signed "Megan." They said something went wrong and requested that I send them a slip (which I don't have since I have never bought electricity before). When I complained and requested a refund, they said that this can only be done on Tuesdays, which is apparently the Sabbath or Holy Day of Refunding for this company. What a bunch of losers. Use them at your peril!
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Replies (1)0
Replies (1)Prepaid24's replyOfficial
15 May 2026, 05:55Good morning Martin,
Thank you for your message.
The R11 fee is a transaction fee for making use of the Ozow payment platform — it is not an admin fee.
The reason we were unable to process your transaction at the time of payment is that your meter is not registered for online purchases or vending. We requested a previous purchase slip to assist with the registration and to get you your tokens.
As stated in our Terms and Conditions, available on our website, our Accounts department processes refunds on Tuesdays and Thursdays. We also noticed that you requested your refund in airtime.
You are most welcome to make use of our service once your meter has been registered. Alternatively, if you are able to obtain a previous purchase slip, please send it to us and we will gladly assist with the registration.
Kind regards,
Nigel
Prepaid24 Support Team
Thank you for your message.
The R11 fee is a transaction fee for making use of the Ozow payment platform — it is not an admin fee.
The reason we were unable to process your transaction at the time of payment is that your meter is not registered for online purchases or vending. We requested a previous purchase slip to assist with the registration and to get you your tokens.
As stated in our Terms and Conditions, available on our website, our Accounts department processes refunds on Tuesdays and Thursdays. We also noticed that you requested your refund in airtime.
You are most welcome to make use of our service once your meter has been registered. Alternatively, if you are able to obtain a previous purchase slip, please send it to us and we will gladly assist with the registration.
Kind regards,
Nigel
Prepaid24 Support Team
Best regards,
Prepaid24's reply15 May 2026, 05:55
Official
Good morning Martin,
Thank you for your message.
The R11 fee is a transaction fee for making use of the Ozow payment platform — it is not an admin fee.
The reason we were unable to process your transaction at the time of payment is that your meter is not registered for online purchases or vending. We requested a previous purchase slip to assist with the registration and to get you your tokens.
As stated in our Terms and Conditions, available on our website, our Accounts department processes refunds on Tuesdays and Thursdays. We also noticed that you requested your refund in airtime.
You are most welcome to make use of our service once your meter has been registered. Alternatively, if you are able to obtain a previous purchase slip, please send it to us and we will gladly assist with the registration.
Kind regards,
Nigel
Prepaid24 Support Team
Thank you for your message.
The R11 fee is a transaction fee for making use of the Ozow payment platform — it is not an admin fee.
The reason we were unable to process your transaction at the time of payment is that your meter is not registered for online purchases or vending. We requested a previous purchase slip to assist with the registration and to get you your tokens.
As stated in our Terms and Conditions, available on our website, our Accounts department processes refunds on Tuesdays and Thursdays. We also noticed that you requested your refund in airtime.
You are most welcome to make use of our service once your meter has been registered. Alternatively, if you are able to obtain a previous purchase slip, please send it to us and we will gladly assist with the registration.
Kind regards,
Nigel
Prepaid24 Support Team
Best regards,