Bad service, wrong shade

I just Wana start by saying that I love the product, its absolutely phenomenal. However the service from the staff at pavilion is pathetic. I had went in to the store to purchase and try out my perfect shade, upon testing the lady there had tried out a shade prier to me waxing my face. When I had back within an hour to try again she turned me down insisting that that is my shade. So I trusted her expertise and went to my work function the following day to which I looked extremely darker. I then went to a different store n they had tested a shade n told me that the shade was to dark for me, I then contacted head office with my concern. The lady heard my concern and agreed with me only to find out when she went back to the store and had changed her tune. This is unacceptable. Now I have to sit with a product that I'm not going to use.