Game Lodge Refunds

We booked accommodation at Kumbagana Game Lodge for the weekend 25 - 27 August 2017. We paid the booking fee  of R5100 and everything was in order, but when we arrived at the lodge, there was no one there. The entrance to the lodge was locked and all lights on the property were switched off. There was no communication to us regarding what was going on, We tried to contact them but all our calls to them went unanswered. We eventually had to arrange alternative accommodation. 

We suspect that the Lodge is either Liquidated or there are some kind of Management issues going on there. Their website ( www.kumbaganagamelodge.co.za ) is still functioning.

Please advise on what we can do in order to be refunded the booking fee? Where can we lay a complaint?  Who regulates Game Lodges in South Africa? Aren't there any accreditation that is required from these entities?