Kurt Geiger
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Kurt Geiger
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Titus M
1 reviews | Active since Mar 2026
4 Mar 2026, 10:46
Extremely Disappointed – Poor Quality & No Accountability at Spitz Menlyn Mall
I am extremely disappointed with the service and product quality from Kurt Geiger, purchased at Spitz - Menlyn Park Shopping Centre. I bought a brown leather shoe from Spitz at Menlyn Mall (Kurt Geiger brand). The second time I wore the shoe, I stepped into a small amount of water while stepping out of my car — nothing excessive or out of the ordinary. To my absolute shock, the shoe immediately changed colour from brown to cream. How does a genuine leather shoe change colour so drastically from minimal contact with water? This raises serious concerns about the quality of the product being sold. I returned the shoe to Spitz at Menlyn Mall to have the issue sorted out. It has now been over a month, and I am still waiting for feedback or resolution. I constantly have to follow up myself. Every time I call, I receive a different story, and no one seems to take accountability for what has happened to my shoe or where it currently is. The lack of communication, poor service, and complete absence of ownership is unacceptable - especially for a premium brand and retailer. At this point, I feel completely disregarded as a customer. I expected far better quality and significantly better customer service. I would not recommend purchasing from this store if this is how customer complaints are handled.
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Titus M
1 reviews | Active since Mar 2026
4 Mar 2026, 10:46
Extremely Disappointed – Poor Quality & No Accountability at Spitz Menlyn Mall
I am extremely disappointed with the service and product quality from Kurt Geiger, purchased at Spitz - Menlyn Park Shopping Centre. I bought a brown leather shoe from Spitz at Menlyn Mall (Kurt Geiger brand). The second time I wore the shoe, I stepped into a small amount of water while stepping out of my car — nothing excessive or out of the ordinary. To my absolute shock, the shoe immediately changed colour from brown to cream. How does a genuine leather shoe change colour so drastically from minimal contact with water? This raises serious concerns about the quality of the product being sold. I returned the shoe to Spitz at Menlyn Mall to have the issue sorted out. It has now been over a month, and I am still waiting for feedback or resolution. I constantly have to follow up myself. Every time I call, I receive a different story, and no one seems to take accountability for what has happened to my shoe or where it currently is. The lack of communication, poor service, and complete absence of ownership is unacceptable - especially for a premium brand and retailer. At this point, I feel completely disregarded as a customer. I expected far better quality and significantly better customer service. I would not recommend purchasing from this store if this is how customer complaints are handled.
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Thandiwe L
1 reviews | Active since Sept 2022
30 Jan 2026, 10:16
Teller’s took my money
On the 24 January 2026 I went to Kurt Geiger to cancel the layout I had with them. Arriving I was told the store doesnt have money, I must leave the slip and the my account information they will later deposit it. I did so but I had a video in case they say I didn’t leave the slip and phone recordings because I’ve been calling them from 25th January, 26,27,28,29 and 30th they sent me from pillar to post. Now they telling me the slip is at Spitz of which I don’t know as to why? I think tellers took my money R1500 now they don’t want to pay it back.
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Thandiwe L
1 reviews | Active since Sept 2022
30 Jan 2026, 10:16
Teller’s took my money
On the 24 January 2026 I went to Kurt Geiger to cancel the layout I had with them. Arriving I was told the store doesnt have money, I must leave the slip and the my account information they will later deposit it. I did so but I had a video in case they say I didn’t leave the slip and phone recordings because I’ve been calling them from 25th January, 26,27,28,29 and 30th they sent me from pillar to post. Now they telling me the slip is at Spitz of which I don’t know as to why? I think tellers took my money R1500 now they don’t want to pay it back.
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