K-Way Hiking shoes

I bought K-Way Hiking shoes about 18 months ago. Do not wear them often, but when I do, they work hard. Shoes started falling apart. I contacted K-Way and they were not interested in my complaint and referred me back to the dealership. I do not understand this as the dealership sold me the shoes, they did not manufacture them. Poor customer service. Let it suffice to say that I will not purchase another K-way product.