KO
kwikspar ottery
Unclaimed Business
KO
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Aysha S
1 reviews | Active since Jan 2020
20 Nov 2024, 06:28
Poor Customer Service and Quality Concerns at QuickSpar Ottery
I recently purchased a 6-pack of Faircape milk from Kwickspar Ottery expecting the high quality their brand promises. However, when I used one of the cartons to make tea, the milk curdled. Concerned that the rest of the batch might also be compromised, I returned to the store with my receipt, accompanied by my son, to resolve the issue. The experience that followed was both disappointing and frustrating. When my son informed the cashier about the problem, she asked my son, who was unfami**** with the specifics, which milk was sour. She then proceeded to remove all the cartons from the box, creating confusion about their original order. This made it impossible to identify the specific carton, leading me to open some of them to check by smell—an inconvenience I shouldn’t have had to face. Hoping for a straightforward resolution, I spoke with the store manager, expecting a refund of R90 for the entire pack since it was likely a batch issue. Instead, I was met with skepticism and resistance. The manager insisted that since all the cartons were sealed, they could only replace the one confirmed as sour. His implication that I was fabricating the issue was both offensive and unprofessional. Does it make sense that I would drive from another suburb to return perfectly good milk? I left the store without a resolution, feeling dismissed and undervalued as a customer. This incident raises serious concerns about the store's approach to customer care and the potential quality control issues with their dairy products. It’s not just about the R90—it’s about principle. Faircape milk is a premium brand, and this experience was far from the premium service I expected. To others considering this store or Faircape products, beware: if something goes wrong, don’t expect a smooth resolution. I sincerely hope management takes this feedback seriously to prevent future incidents like mine.
Helpful (0)
|Replies (0)AS
Aysha S
1 reviews | Active since Jan 2020
20 Nov 2024, 06:28
Poor Customer Service and Quality Concerns at QuickSpar Ottery
I recently purchased a 6-pack of Faircape milk from Kwickspar Ottery expecting the high quality their brand promises. However, when I used one of the cartons to make tea, the milk curdled. Concerned that the rest of the batch might also be compromised, I returned to the store with my receipt, accompanied by my son, to resolve the issue. The experience that followed was both disappointing and frustrating. When my son informed the cashier about the problem, she asked my son, who was unfami**** with the specifics, which milk was sour. She then proceeded to remove all the cartons from the box, creating confusion about their original order. This made it impossible to identify the specific carton, leading me to open some of them to check by smell—an inconvenience I shouldn’t have had to face. Hoping for a straightforward resolution, I spoke with the store manager, expecting a refund of R90 for the entire pack since it was likely a batch issue. Instead, I was met with skepticism and resistance. The manager insisted that since all the cartons were sealed, they could only replace the one confirmed as sour. His implication that I was fabricating the issue was both offensive and unprofessional. Does it make sense that I would drive from another suburb to return perfectly good milk? I left the store without a resolution, feeling dismissed and undervalued as a customer. This incident raises serious concerns about the store's approach to customer care and the potential quality control issues with their dairy products. It’s not just about the R90—it’s about principle. Faircape milk is a premium brand, and this experience was far from the premium service I expected. To others considering this store or Faircape products, beware: if something goes wrong, don’t expect a smooth resolution. I sincerely hope management takes this feedback seriously to prevent future incidents like mine.
0
Replies (0)ZP
Ziyaad P
1 reviews | Active since Jan 2020
1 Nov 2024, 18:13
KWIKSPAR OTTERY RUDE MANAGER
So I visited this store now tonight after popping in every 3rd day to do my shopping I usually check whats dated on the sell by and speak with the manager's and they reduce it to half the price on its sell by date,not only this store but all the other kwikspar managers does this,I now tonight encounter 1st time encounter with a new manager by the name lisa they have a whole lot of things dated on todays date she tells me very rudely no we dont do that stuff here we only half it tomorrow when its expired I told her politely you can ask all this staff in this shop when it's on its sell by date the managers always..! Half the price and re tag all dated stock with a smile on there face but this Lisa manager is very arrogant I told her I'm going to report her for what she's telling me that they only half the thing's when it's expired,she outrite tells me I don't care you can do what you want to I'm not scared go ahead and report me,a whole big argument Infront of other staff as a witness on my complaint and customers,this lady is not suited to be In this position very 1st ever encountering such problems for over 2 year's she needs to get in check,she thinks she's the owner of this store so yes to whom this may concern you have a rotten apple in store i suggest you deal with issue sooner then later,I hope to get some positive feedback from the owner regarding this complaint Kind regards : Z.PARKER
Helpful (0)
|Replies (0)ZP
Ziyaad P
1 reviews | Active since Jan 2020
1 Nov 2024, 18:13
KWIKSPAR OTTERY RUDE MANAGER
So I visited this store now tonight after popping in every 3rd day to do my shopping I usually check whats dated on the sell by and speak with the manager's and they reduce it to half the price on its sell by date,not only this store but all the other kwikspar managers does this,I now tonight encounter 1st time encounter with a new manager by the name lisa they have a whole lot of things dated on todays date she tells me very rudely no we dont do that stuff here we only half it tomorrow when its expired I told her politely you can ask all this staff in this shop when it's on its sell by date the managers always..! Half the price and re tag all dated stock with a smile on there face but this Lisa manager is very arrogant I told her I'm going to report her for what she's telling me that they only half the thing's when it's expired,she outrite tells me I don't care you can do what you want to I'm not scared go ahead and report me,a whole big argument Infront of other staff as a witness on my complaint and customers,this lady is not suited to be In this position very 1st ever encountering such problems for over 2 year's she needs to get in check,she thinks she's the owner of this store so yes to whom this may concern you have a rotten apple in store i suggest you deal with issue sooner then later,I hope to get some positive feedback from the owner regarding this complaint Kind regards : Z.PARKER
0
Replies (0)