Unauthorised debit orders // Refuse service but still charged

We had a signed agreement with Kyocera PE, trading as Omni Tecnologies. The master agreement was signed on the 16-01-2017. We SPECIFICALLY did not sign the account to be debited, as we will pay monthly. No one authorised the debit order.

We dealt with Delmarie Tinhof and Nicolas Castelyn. In 2022, we requested a service on one of the machine we are hiring, which we were told no, itwill not be services as our account is on hold due to payment. This was a result of they breached the contract in place and went ahead for months, if not years, to debit our account. Needlless to say, this was never authorised, not even on the contract. Irrespective they still went ahead and debit, which we eventually cancelled with our bank.

Back to the service part, we did inform them that they have been charging us for a service fee, without any service. We then cancelled the contract, which again they said we cannot cancel and have to pay first, irrespective whether they still charging us for a service fee not getting it anyway.

I need to point out, a service and account is 2 seperate matters, you cannot just refuse to give a service because of an account, hence remain to charge for it.

With all this debit orders there is banking fees involved. So i need your accounts to re-look at the account, rectify, refund ALL the debit order amounts, and service fees which is again, unauthorised, and then we can see iftheres anything due to you by us.

Clinilab