Lovely presentation and personal touch, but progress updates could be improved.

4.5 stars. Thank you! The good: Product was delivered as ordered, in a very nicely packaged little gift box with a handwritten, personalized thank you card and a small free gift. Very nice touch these days. Minus half a star: Dispatch took 4 days and since I've been spoiled by Takealot I hoped for quicker delivery. Would have appreciated an email update mid-way saying that the order was still in progress or being packaged or something, just so I know it wasn't missed or ignored. They did email me when it was dispatched, with a tracking number and again when it was delivered.