Bad Service

Upon our arrival on Friday the 25th the room was prepared accordingly as promised the only problem was that there was no running water and reported that we were told that we shouldn't worry as they busy pumping water into tanks. 19:00 we went for dinner and after dinner when we get back to room there was still no water we again asked whats going on the guy said he'll go and check maybe it's the pump and he'll get back to us but no instead he knocked off and left. We couldn't bath that day and went to bed. In the morning there was still no water and we managed to get contact of Dion the owner of the place and we called and said he'll come down to the establishment upon his arrival i laid my complaint to him and he said if there's no water there's no water there's nothing he can do it's the municipality fault rudely so as he replied and told him 'man I've booked at your lodge and paid not the municipality so if you say so I'm going to ask you to refund my money as i paid for 2 nights, massage which I have not done yet and the boat cruise so take your money for 1 night and refund me the' He said i should my details with the reception which i did we packed our bags and frustrated around 06:40 not knowing where we get another place to continue celebrating our wedding anniversary and to this day he has not paid our money back..