Atrocious service

I will NEVER book at this place again. We booked and paid for our rooms almost a month in advance. However, on arrival we spent almost an hour trying to sort out our rooms. There was no list at reception of our names and allocated rooms. had to call the owner Adelaide to sort out the issue. Very unprofessional!! Room 10 - the bathroom door makes a horrible noise when you open and close it. Please fix.