Incompetence of my brokers or the department as a whole as they all making excuses for one another and s

Am writing this with a my 8 month baby being in a public hospital due to the incompetence of my broker being Donalt and Dipuo they have being sending me from pillar to post regarding my son registration so much so that when I called the main office they telling me my profile hasn't been active since I gave birth on the 10th of June todate, when I call for follow up they tell me that I didn't sign my acceptance letter which I did 3 times including submitting for my OGBQ refund and he said he will send us the money as he sees it on the system sine todate ,my son is fighting for his life In a public hospital but I have medical aid which o find mond blowing how nonchalant they are about this matter . I would not advice anyone to ask for Donalt or Dipuo' assistance because they are *********** and when I ask for the next person in charge they play tag time at telling me they can't do anything for me because they lost they other acceptance later I have sighed last year August . Please note my I am taking the legal route.