La Petite Laundry Stellenbosch

WORST Laundromat experience

Coming from a strong Elite Hospitality background, I am well aware of customer service. I am also intune with the type of service and the money you pay for it aligning with service expectations. So in essence, I won't hold my local Baker responsible for failing to deliver me a  Michelin star service. But this experience that I have had with this laundry has been going on for over 10 weeks. In essence, I had 2 carpets sent in for their annual cleaning at a local laundromat. They said it would be ready in a week,  6 weeks later, I made 3 personal visits to the laundry and called 3 times to find out what was happening. At no point was I contacted back, the owner of the laundry Bernard, only after week 6 informed me my carpet that had been professionally cleaned numerous times before was damaged. He came to my house and showed me the edge carpet  damage, that was now stained red.He immediately took blame for the lack of service and contact, but that is where it stopped. He promised to take my carpet back to the 3rd party cleaners, and later informed me formally via a letter that him and the 3rd party do not take any blame in the damage and I won't be reimbursed for thr R3500 worth of damage. A further 4 weeks later, I still don't have a carpet, no refund and no communication. I sent him a video of my 2nd carpet that was "cleaned"-when I rinsed it in the bath tub, the water that came out was dark brown, indicating it was never cleaned. It has been the most time wasting, money losing battle ever. There is NO customer service, it is by far thr worst I have ever experienced. I would NOT recommend them for a second.