Active since Apr 2017
5
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Reviews
5 reviews11 months ago
Chewing their glass bulbs would be more pleasant than doing business with them!
To say that they are a business is over stating it, as generally a business responded to enquiries and has an after sales support. I would screenshot our Email thread with them for weeks, but it would look like we had lost our minds, why because it was just us emailing ourselves. Any when I did send a firmer email, I did not even get an apology, just "send banking details". Glo lighting CEO & Managing Director, I hope you see this and know that your business has just lost upwards of ZAR 800K sales a year from only one of our businesses.
0 replies
21 months ago
THE WORST!
The ABSOLUTE worst customer experience. I have sent over 6 emails of which one was rep**** to, I had to call 4 times just to get someone to acknowledge my request to buy a replacement battery for our vacuum. Over the years I have purchased well over 50 Dyson products for my clients, and South Africa's customer service is by far the worst I have experienced. I have paid for the battery yet nobody has as yet even acknowledged the payment, sent me the tracking details or contacted me to inform me of delays. DO NOT SUPPORT THIS BUSINESS!
0 replies
54 months ago
WORST Laundromat experience
Coming from a strong Elite Hospitality background, I am well aware of customer service. I am also intune with the type of service and the money you pay for it aligning with service expectations. So in essence, I won't hold my local Baker responsible for failing to deliver me a Michelin star service. But this experience that I have had with this laundry has been going on for over 10 weeks. In essence, I had 2 carpets sent in for their annual cleaning at a local laundromat. They said it would be ready in a week, 6 weeks later, I made 3 personal visits to the laundry and called 3 times to find out what was happening. At no point was I contacted back, the owner of the laundry Bernard, only after week 6 informed me my carpet that had been professionally cleaned numerous times before was damaged. He came to my house and showed me the edge carpet damage, that was now stained red.He immediately took blame for the lack of service and contact, but that is where it stopped. He promised to take my carpet back to the 3rd party cleaners, and later informed me formally via a letter that him and the 3rd party do not take any blame in the damage and I won't be reimbursed for thr R3500 worth of damage. A further 4 weeks later, I still don't have a carpet, no refund and no communication. I sent him a video of my 2nd carpet that was "cleaned"-when I rinsed it in the bath tub, the water that came out was dark brown, indicating it was never cleaned. It has been the most time wasting, money losing battle ever. There is NO customer service, it is by far thr worst I have ever experienced. I would NOT recommend them for a second.
0 replies
77 months ago
Empty promises
I ordered my items allowing for enough time for delivery before I have to go abroad. Yesterday, Friday 6th December (2 days before I depart), I get a message to say that delivery was unsuccessful because no body was home. Well well well, if delivery was attempted the gate would have called me and they could have accepted my package on my behalf. But considering the gate did not get hold of me, no body tried to call me , it only points to the fact that delivery was not attempted. I called their office yesterday twice with a promise that the manager was going to call me back, but nothing happened. When I phone the second time there was not even an apology, no urgency or attempting to solve my issue. Today is a day before I fly and I have not much hope for them to be able to get their $&%@ together to have my package delivered.
0 replies
109 months ago
Superb service
<p>Remo Mokgale spent over an hour on the phone with me walking me through every step, question and answer. He was great, friendly, helpful and just a good laugh.</p>
56 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)