DV
Dyson vacuum
Unclaimed Business
DV
Dyson vacuum
Unclaimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
-84
Recommended: Unlikely
Review Distribution
1|8 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Dyson vacuum
Dyson vacuum has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Dyson vacuum across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHN
Heyley N
1 reviews | Active since Jan 2020
11 Feb 2026, 11:16
Dyson
The Dyson V15 Detect Submarine I purchased via Takelot was delivered on the 17/12/25 and was faulty from the start - it never worked at all. As it was a gift, it was only opened on the 01/01/26 and found that it was not working. On the 02/01/26, I phoned Takealot and spoke to Zaine. He said that I must call Dyson myself. So the question is, why would you sell a product and have no after service (Takealot) with this kind of expensive product that it is? I then waited until all businesses opened on the 05/01/26 and contacted Lucky (Ntlantla Adoons) and he told me that it was not Dysons problem and that I had to call Takelot. Phoned Takelot and Zaine again said its not Takelots problem for it’s a Dyson problem. So nobody wanted to take the responsibility for this expensive product. So I phoned Lucky again and said I wanted a new product or my money back. He then suggested that the product must be couriered back to Dyson. Eventually after no communication, my husband, my Sister-in-law, myself and my son’s calls to Dyson, where we spoke to Lycky, Marnus, Mzee and Razia the product was eventually collected on the 22/01/26. Can you believe it, 20 days after we started complaining? My sister-in-law phoned Dyson again last week and spoke to Marnus and he told her that the problem is now with Dyson International. It’s a week later and no communication, no feedback, no status, no update, no confirmation of a replacement or a refund from Dyson or Dyson International. I phoned to speak to Marnus this morning at 11:59 and he was on the phone call and Kim who spoke to me told me that he wil call me back. I phoned again at 13:13 and there was no answer. Pathetic! The lack of communication and to follow-up is unacceptable for a premium product and company. Still no vacuum cleaner or clarity on when this issue will be resolved
Helpful (0)
|Replies (0)HN
Heyley N
1 reviews | Active since Jan 2020
11 Feb 2026, 11:16
Dyson
The Dyson V15 Detect Submarine I purchased via Takelot was delivered on the 17/12/25 and was faulty from the start - it never worked at all. As it was a gift, it was only opened on the 01/01/26 and found that it was not working. On the 02/01/26, I phoned Takealot and spoke to Zaine. He said that I must call Dyson myself. So the question is, why would you sell a product and have no after service (Takealot) with this kind of expensive product that it is? I then waited until all businesses opened on the 05/01/26 and contacted Lucky (Ntlantla Adoons) and he told me that it was not Dysons problem and that I had to call Takelot. Phoned Takelot and Zaine again said its not Takelots problem for it’s a Dyson problem. So nobody wanted to take the responsibility for this expensive product. So I phoned Lucky again and said I wanted a new product or my money back. He then suggested that the product must be couriered back to Dyson. Eventually after no communication, my husband, my Sister-in-law, myself and my son’s calls to Dyson, where we spoke to Lycky, Marnus, Mzee and Razia the product was eventually collected on the 22/01/26. Can you believe it, 20 days after we started complaining? My sister-in-law phoned Dyson again last week and spoke to Marnus and he told her that the problem is now with Dyson International. It’s a week later and no communication, no feedback, no status, no update, no confirmation of a replacement or a refund from Dyson or Dyson International. I phoned to speak to Marnus this morning at 11:59 and he was on the phone call and Kim who spoke to me told me that he wil call me back. I phoned again at 13:13 and there was no answer. Pathetic! The lack of communication and to follow-up is unacceptable for a premium product and company. Still no vacuum cleaner or clarity on when this issue will be resolved
0
Replies (0)AP
Abraham P
1 reviews | Active since Jan 2020
21 Jan 2026, 16:30
Poor customer support
We were gifted a v12 Dyson cordless vacuum cleaner It Is a good machine but battery runs out before the job is done On 9December 2025 I emailed Dyson with a request to buy an extra battery They rep**** that they needed a photo of the machine and a serial number I sent the requested information and one Ntombi rep**** that they have the product and quoted price and cost of delivery I requested a pro forma invoice and banking details for payment and delivery It is now 21 January 2026 and have had no response I believe this is pitiful customer support
Helpful (0)
|Replies (0)AP
Abraham P
1 reviews | Active since Jan 2020
21 Jan 2026, 16:30
Poor customer support
We were gifted a v12 Dyson cordless vacuum cleaner It Is a good machine but battery runs out before the job is done On 9December 2025 I emailed Dyson with a request to buy an extra battery They rep**** that they needed a photo of the machine and a serial number I sent the requested information and one Ntombi rep**** that they have the product and quoted price and cost of delivery I requested a pro forma invoice and banking details for payment and delivery It is now 21 January 2026 and have had no response I believe this is pitiful customer support
0
Replies (0)FC
Fanie C
1 reviews | Active since Jan 2020
12 Nov 2025, 06:10
Dyson (vacuum)SA Lacking/non responsive in after sale service.
I bought a Dyson cordless vacuum cleaner, VL11, a few years ago from a reputable dealer in Somerset West. When we required spares (Filter and the bucket) for the Dyson, the dealer immediately made the request on our behalf. It is now almost a year later and zero respons from the dealer. The dealer assured us that they made multiple requests for the spare parts (we not the only customers complaining) but no response from Dyson SA. I made personal contact with Dyson SA, never to be heard of again. It has come to my notice that I am not the only person battling with what appears to be a totally *********** SA Dyson representative. Dyson is a good product however the after sales service from the SA representative of the product lacks seriously. I will not support Dyson productes anymore.
Helpful (0)
|Replies (0)FC
Fanie C
1 reviews | Active since Jan 2020
12 Nov 2025, 06:10
Dyson (vacuum)SA Lacking/non responsive in after sale service.
I bought a Dyson cordless vacuum cleaner, VL11, a few years ago from a reputable dealer in Somerset West. When we required spares (Filter and the bucket) for the Dyson, the dealer immediately made the request on our behalf. It is now almost a year later and zero respons from the dealer. The dealer assured us that they made multiple requests for the spare parts (we not the only customers complaining) but no response from Dyson SA. I made personal contact with Dyson SA, never to be heard of again. It has come to my notice that I am not the only person battling with what appears to be a totally *********** SA Dyson representative. Dyson is a good product however the after sales service from the SA representative of the product lacks seriously. I will not support Dyson productes anymore.
0
Replies (0)JO
Judy O
1 reviews | Active since Jan 2020
6 Oct 2025, 08:24
Dayson - Customer Care
I have bought the excellent Dyson Gen5detect online via Woolworths. It was delivered the end of June 2025. I was on leave and couldn't wait to open my Dyson upon my return, mid July 2025. All seemed perfect, however, when I used the extension pipe, the machine indicated airway blocked and stopped working. I have phoned the Customer Care numerous times, no answer. I have then sent emails. Kim eventually got back to me and referred me to the Service Department. I have spoken to Cebo, showed him, via WhatsApp call. He indicated that they will arrange the collection of the unit and service it, as he believes it is only debris causing the issue. It is a brand new machine, there is a black, rubber or something in the extension pipe. I can't look throught the pipe. I have sent my address, contact details, proof of purchase etc to Cebo. And still I have not received any email or collection arrangements. I have followed up a month later, no feedback. Last week, I phoned the Customer Centre again. I have spoken to someone who indicated they sent the form to be completed for collection via email. Nothing received yet. The Dyson product was my dream Vacuum but clearly the Support Services linked to the product is terrible.
Helpful (0)
|Replies (0)JO
Judy O
1 reviews | Active since Jan 2020
6 Oct 2025, 08:24
Dayson - Customer Care
I have bought the excellent Dyson Gen5detect online via Woolworths. It was delivered the end of June 2025. I was on leave and couldn't wait to open my Dyson upon my return, mid July 2025. All seemed perfect, however, when I used the extension pipe, the machine indicated airway blocked and stopped working. I have phoned the Customer Care numerous times, no answer. I have then sent emails. Kim eventually got back to me and referred me to the Service Department. I have spoken to Cebo, showed him, via WhatsApp call. He indicated that they will arrange the collection of the unit and service it, as he believes it is only debris causing the issue. It is a brand new machine, there is a black, rubber or something in the extension pipe. I can't look throught the pipe. I have sent my address, contact details, proof of purchase etc to Cebo. And still I have not received any email or collection arrangements. I have followed up a month later, no feedback. Last week, I phoned the Customer Centre again. I have spoken to someone who indicated they sent the form to be completed for collection via email. Nothing received yet. The Dyson product was my dream Vacuum but clearly the Support Services linked to the product is terrible.
0
Replies (0)DW
David W
1 reviews | Active since Jan 2020
30 May 2025, 11:18
Dyson No Customer Service
Zero customer care, you pay an arm and a leg thinking you're dealing with a quality company. But no after-sales service. My Vacuum cleaner is in for an under-warranty repair, and after 18 days, they still haven't even looked at it. Don't be fooled into thinking that a higher price means a better company.
Helpful (0)
|Replies (0)DW
David W
1 reviews | Active since Jan 2020
30 May 2025, 11:18
Dyson No Customer Service
Zero customer care, you pay an arm and a leg thinking you're dealing with a quality company. But no after-sales service. My Vacuum cleaner is in for an under-warranty repair, and after 18 days, they still haven't even looked at it. Don't be fooled into thinking that a higher price means a better company.
0
Replies (0)VF
Vilothanie F
1 reviews | Active since Jan 2020
21 May 2025, 09:08
Mrs Francis
Purchased a Dyson V10 absolute Dec 2023.. 2024 it went in to Tudor tech Cape town for service. Informed head needs replacement and returned to me . Machine was not suctioning. Returned within month to Tudor tech with issue of not suctioning. Machine head was replaced again . This year from March machine been to cape town twice n machine is still not suctioning n it is getting hot on top of machine. The head was replaced twice this year and again the machine going for one if the same thing. i wonder if Dyson technicians know how to repair the machine and to listen to their customers. After service stinks.
Helpful (0)
|Replies (0)VF
Vilothanie F
1 reviews | Active since Jan 2020
21 May 2025, 09:08
Mrs Francis
Purchased a Dyson V10 absolute Dec 2023.. 2024 it went in to Tudor tech Cape town for service. Informed head needs replacement and returned to me . Machine was not suctioning. Returned within month to Tudor tech with issue of not suctioning. Machine head was replaced again . This year from March machine been to cape town twice n machine is still not suctioning n it is getting hot on top of machine. The head was replaced twice this year and again the machine going for one if the same thing. i wonder if Dyson technicians know how to repair the machine and to listen to their customers. After service stinks.
0
Replies (0)JB
Jessica B
1 reviews | Active since Jan 2020
6 May 2025, 10:06
NEVER buy a Dyson in South Africa because of the terrible service of Tudortech, the only company that services them!!!
We sent in our Vacuum to Tudortech who are the official servicers in South Africa. I have never had such DISGUSTING service. What was supposed to be a four day job has been over a month. We've had to call them every second day to chase up on quotes which never came, and when they eventually came did not even address the issue we'd sent it in for. They tried to sell us a whole bunch of additional things we know don't need repair, and it's impossible to get a hold of anyone or any technician to understand anything. It has been THE MOST frustrating process and although I love my machine, I'll never buy another one in South Africa because the only people who service them, are so incredibly useless.
Helpful (0)
|Replies (0)JB
Jessica B
1 reviews | Active since Jan 2020
6 May 2025, 10:06
NEVER buy a Dyson in South Africa because of the terrible service of Tudortech, the only company that services them!!!
We sent in our Vacuum to Tudortech who are the official servicers in South Africa. I have never had such DISGUSTING service. What was supposed to be a four day job has been over a month. We've had to call them every second day to chase up on quotes which never came, and when they eventually came did not even address the issue we'd sent it in for. They tried to sell us a whole bunch of additional things we know don't need repair, and it's impossible to get a hold of anyone or any technician to understand anything. It has been THE MOST frustrating process and although I love my machine, I'll never buy another one in South Africa because the only people who service them, are so incredibly useless.
0
Replies (0)