L2
Lab 24
Unclaimed Business
L2
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Lab 24
Lab 24 has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Lab 24 across 17 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSR
Smith R
1 reviews | Active since Jan 2020
16 Feb 2026, 10:18
Lab 24 = poor service
This lab takes close onto 2 weeks to provide simple results for glucose, kidney function and cholesterol levels. They are also not responsive to queries and not honest when you query. They claim to be service orientated and affordable. I might as well pay more for effective and efficient service
Helpful (0)
|Replies (0)SR
Smith R
1 reviews | Active since Jan 2020
16 Feb 2026, 10:18
Lab 24 = poor service
This lab takes close onto 2 weeks to provide simple results for glucose, kidney function and cholesterol levels. They are also not responsive to queries and not honest when you query. They claim to be service orientated and affordable. I might as well pay more for effective and efficient service
0
Replies (0)SG
Shanel G
1 reviews | Active since Jan 2020
28 Nov 2024, 10:59
Disappointed
Extremely disappointing experience with lab 24 Mt Edgecombe branch. The lady Melanie called me to follow up with a query and was so rude and abrupt on the call. I asked her to be kind on the call when dealing with me or any other patient. She screams and shouts. Such poor telephone ethics. The nurse was amazing, but the admin lady really poor service.
Helpful (0)
|Replies (0)SG
Shanel G
1 reviews | Active since Jan 2020
28 Nov 2024, 10:59
Disappointed
Extremely disappointing experience with lab 24 Mt Edgecombe branch. The lady Melanie called me to follow up with a query and was so rude and abrupt on the call. I asked her to be kind on the call when dealing with me or any other patient. She screams and shouts. Such poor telephone ethics. The nurse was amazing, but the admin lady really poor service.
0
Replies (0)H
DR
ZG
Zama G
1 reviews | Active since Jan 2020
28 Oct 2024, 09:10
I am would write to express my deep disappointment with the service I received at your store on Saturday, 26 October
I am would write to express my deep disappointment with the service I received at your store on Saturday, 26 October. During my visit to Checkstar Mount Edgecombe, I was treated very poorly by one of your cashiers, Ms. P Ntuli.When I attempted to purchase groceries and requested R1500 cash back, as advised by the manager, Ms. Ntuli’s behavior was unacceptable. She made me feel unwelcome and embarrassed in front of other customers. Despite using till number 2, which did not have cash back, her attitude was dismissive and disrespectful, treating me as if I were a beggar.Such treatment is not only unprofessional but also deeply hurtful. I believe that all customers deserve to be treated with respect and courtesy, regardless of the situation. I hope you will address this issue promptly to ensure that no other customer has to endure such an unpleasant experience.
Helpful (0)
|Replies (0)ZG
Zama G
1 reviews | Active since Jan 2020
28 Oct 2024, 09:10
I am would write to express my deep disappointment with the service I received at your store on Saturday, 26 October
I am would write to express my deep disappointment with the service I received at your store on Saturday, 26 October. During my visit to Checkstar Mount Edgecombe, I was treated very poorly by one of your cashiers, Ms. P Ntuli.When I attempted to purchase groceries and requested R1500 cash back, as advised by the manager, Ms. Ntuli’s behavior was unacceptable. She made me feel unwelcome and embarrassed in front of other customers. Despite using till number 2, which did not have cash back, her attitude was dismissive and disrespectful, treating me as if I were a beggar.Such treatment is not only unprofessional but also deeply hurtful. I believe that all customers deserve to be treated with respect and courtesy, regardless of the situation. I hope you will address this issue promptly to ensure that no other customer has to endure such an unpleasant experience.
0
Replies (0)rG
rekha G
1 reviews | Active since Jan 2020
20 Feb 2024, 17:01
Pathetic behavior
I HAD SOME BLOOD TESTS IN AUGUST 2023 WITH LAB24. IN SEPTEMBER 2023 I RECEIVEDCA CALL FROM LAB24. SPOKE TO COLLEEN. SHE ADVISED MY ACCOUNT WAS NOT PAID BY GEMS. I THEN CALLED MY MEDICAL AID WHO ADVISED ME THAT LAB24 USED INCORRECT ICD 10 CODES AND BILLED. SO I GOT BACK TO THE LADY COLLEN AND I GAVE HER ALL THE CORRECT CODES. (ALL CONVERSATIONS ARE DOCUMENTED. DATE AND TIMES) SHE WAS SUPPOSE TO HAVE CONTACTED ME BACK. HOWEVER I DIDNT GET ANY CALLS FROM LAB24. THEN IN JANUARY 2024 MY SON STARTED RECEIVING CALLS FROM AN ITCB COMPANY. I CALLED LAB24 SPOKE TO SASHA AND SHE TOLD ME SHE CUD NOT ASSIST ME AND I SHUD DEAL DIRECTLY WITH THE COLLECTIONS COMPANY. THESE PEOPLE HARRASED MY SON AT SCHOOL AND ON FEBRUARY 8TH MY SON HAD AN ANXIETY ATTACK. I IMMEDIATELY LEFT WORK AND WENT TO RIDGECROFT CONTAINER WHERE LAB24 HAS A SIGHT THERE. I WAS PREPARED TO PAY MY R500 WHICH WAS REDUCED BY THE OWNER DAYA RAMPERSAD FROM R700 TO R500. (I HAVE THAT CONFIRMATION.) THEN AS I WAS WAITING TO PAY AN OLD GENTLEMAN WAS HAVING ACCOUNTBPROBLEMS. AS THIS STAFF MEMBER WAS RECEIVING HIS PAYMENT EVERY MONTH AND KAB24 STATES THIS OLD PATIENT HAD NOT PAID. LISTENING TO THIS I WAS ABOUT TO PAY. AND THE LADY HELLEN SAYS ME SHE DOES NOT HAVE A RECEIPT BOOK TO ISSUE A RECEIPT. AS TGEY DO NOT GIVE RECEITS ANYMORE. I TOOK BACK MY R500 AND LEFT AFTER MAKING NOISE. AS THIS IS TOTALLY *******. AND SEEING THE PEOPLE HAVING ACCOUNT RELATED ISSUES LIKE THIS KAB24 CANNOT BE TRUSTED. HOWEVER. THE OWNER OF THE LAB DAYA THEN CALLED MY EMPLOYER AND COMPLAINED THAT I WAS RUDE TO HIS STAFF AND AKSO DISCUSSED MY PERSONAL ACCOUNT. DAYA RAMPERSAD.. DO YOU KNOW THAT IS ******* AS ITS AGAINT THE POPI ACT. THEN I EMAILED THE ITCB COMPANY EXPLAINING THEM THAT I AM NOT RESPONSIBLE FIR THIS ACCOUNT AS LAB24 INCORRECTLY BILLED WITH WRONG ICD10 CODES. THEY WHERE SUPPOSE TO REBILL AND MY MEDICAL AID WAS GOING TO PAY. HOW IS THIS MY FAULT AND HIW AM I RESPONSIBLE FOR THE INCOMPITENT STAFF THAT LAB24 HAS. 1STLY BEFORE HANDING OVER AN ACCOUNT THE CUSTOMER IS TO BE CONTACTED. AND EVEN IF THE CUSTOMER IS WILLING TO PAY. THAT CUSTOME CANNOT LEGALLY BE HANDED OVER AS LONG AS THETEVIS A PTP. A CUSTOMER IS ONLY HANDED OVER IF THEY REFUSE TO PAY. OR THEY ARE UNABLEBTO BE CONTACTED. IT DOESNT END HERE I THEN RECEIVED A CALL FROM DAYA RAMPETSAD (THEBOWNER) WHO THREATENED AND INSULTED ME. HE EVEN STATED THST HE DONT CARE THEY WILL CONTINUE TI CONTACT MY SON(NOT EVEN BOTHETED THAT I EXPLAINED MY CHIKD HAS ANXIETY ISSUES. (I HAVE CALL RECORDER ON MY CELL AND THIS CALL IS RECORDED). DAYA RAMPETSAD ARE YOU THAT CHEAP WITH NO ETHICS THAT YOU GAD TO CALL ME YOURSELF AND DEMAND PAYMENT. IT IS DISGRACEFUL AND ABSOLUTELY PATHETIC FOR A CEO TO DO SUMTHING LIKE THIS. YOU ARE DISGUSTING DAYA RAMPETSAD. GET YOUR STAFF IN ORDER SO THAT YOUR BILLING ACCOUNTS ARE CORRECT. AND DONT HARASS AND TREATEN PPLE FOR MONEYS THAT ARE NOT DUE TO YOU. HOWEVER I IMMEDIATELY PAID THE R701.50 THAT WAS OWING TO LAB24. AND DIDNT EVEN CARE ABOUT THEIR R200 DISCOUNT. CAUSEBI THINK THEY REALLY NEEDED MY R700. WHICH IS FREE MONEY TO LAB24.. SHAME ON YOU LAB24 I WOULD LUKE TO AFVISE ANYINEBOUT THERE NOT TO USE LAB24. 1ST THEY ARE NOT ACCREDITED. AND THEY ARE UNTRUSTABLE. PLEASE USE ACCREDITED LABORORATORIES AND SpEND R10 OR R20 more and get accurate results. If anyone else is facing incorrect billing and demanding to oay lab24 any account. Please contact me.
Helpful (0)
|Replies (0)rG
rekha G
1 reviews | Active since Jan 2020
20 Feb 2024, 17:01
Pathetic behavior
I HAD SOME BLOOD TESTS IN AUGUST 2023 WITH LAB24. IN SEPTEMBER 2023 I RECEIVEDCA CALL FROM LAB24. SPOKE TO COLLEEN. SHE ADVISED MY ACCOUNT WAS NOT PAID BY GEMS. I THEN CALLED MY MEDICAL AID WHO ADVISED ME THAT LAB24 USED INCORRECT ICD 10 CODES AND BILLED. SO I GOT BACK TO THE LADY COLLEN AND I GAVE HER ALL THE CORRECT CODES. (ALL CONVERSATIONS ARE DOCUMENTED. DATE AND TIMES) SHE WAS SUPPOSE TO HAVE CONTACTED ME BACK. HOWEVER I DIDNT GET ANY CALLS FROM LAB24. THEN IN JANUARY 2024 MY SON STARTED RECEIVING CALLS FROM AN ITCB COMPANY. I CALLED LAB24 SPOKE TO SASHA AND SHE TOLD ME SHE CUD NOT ASSIST ME AND I SHUD DEAL DIRECTLY WITH THE COLLECTIONS COMPANY. THESE PEOPLE HARRASED MY SON AT SCHOOL AND ON FEBRUARY 8TH MY SON HAD AN ANXIETY ATTACK. I IMMEDIATELY LEFT WORK AND WENT TO RIDGECROFT CONTAINER WHERE LAB24 HAS A SIGHT THERE. I WAS PREPARED TO PAY MY R500 WHICH WAS REDUCED BY THE OWNER DAYA RAMPERSAD FROM R700 TO R500. (I HAVE THAT CONFIRMATION.) THEN AS I WAS WAITING TO PAY AN OLD GENTLEMAN WAS HAVING ACCOUNTBPROBLEMS. AS THIS STAFF MEMBER WAS RECEIVING HIS PAYMENT EVERY MONTH AND KAB24 STATES THIS OLD PATIENT HAD NOT PAID. LISTENING TO THIS I WAS ABOUT TO PAY. AND THE LADY HELLEN SAYS ME SHE DOES NOT HAVE A RECEIPT BOOK TO ISSUE A RECEIPT. AS TGEY DO NOT GIVE RECEITS ANYMORE. I TOOK BACK MY R500 AND LEFT AFTER MAKING NOISE. AS THIS IS TOTALLY *******. AND SEEING THE PEOPLE HAVING ACCOUNT RELATED ISSUES LIKE THIS KAB24 CANNOT BE TRUSTED. HOWEVER. THE OWNER OF THE LAB DAYA THEN CALLED MY EMPLOYER AND COMPLAINED THAT I WAS RUDE TO HIS STAFF AND AKSO DISCUSSED MY PERSONAL ACCOUNT. DAYA RAMPERSAD.. DO YOU KNOW THAT IS ******* AS ITS AGAINT THE POPI ACT. THEN I EMAILED THE ITCB COMPANY EXPLAINING THEM THAT I AM NOT RESPONSIBLE FIR THIS ACCOUNT AS LAB24 INCORRECTLY BILLED WITH WRONG ICD10 CODES. THEY WHERE SUPPOSE TO REBILL AND MY MEDICAL AID WAS GOING TO PAY. HOW IS THIS MY FAULT AND HIW AM I RESPONSIBLE FOR THE INCOMPITENT STAFF THAT LAB24 HAS. 1STLY BEFORE HANDING OVER AN ACCOUNT THE CUSTOMER IS TO BE CONTACTED. AND EVEN IF THE CUSTOMER IS WILLING TO PAY. THAT CUSTOME CANNOT LEGALLY BE HANDED OVER AS LONG AS THETEVIS A PTP. A CUSTOMER IS ONLY HANDED OVER IF THEY REFUSE TO PAY. OR THEY ARE UNABLEBTO BE CONTACTED. IT DOESNT END HERE I THEN RECEIVED A CALL FROM DAYA RAMPETSAD (THEBOWNER) WHO THREATENED AND INSULTED ME. HE EVEN STATED THST HE DONT CARE THEY WILL CONTINUE TI CONTACT MY SON(NOT EVEN BOTHETED THAT I EXPLAINED MY CHIKD HAS ANXIETY ISSUES. (I HAVE CALL RECORDER ON MY CELL AND THIS CALL IS RECORDED). DAYA RAMPETSAD ARE YOU THAT CHEAP WITH NO ETHICS THAT YOU GAD TO CALL ME YOURSELF AND DEMAND PAYMENT. IT IS DISGRACEFUL AND ABSOLUTELY PATHETIC FOR A CEO TO DO SUMTHING LIKE THIS. YOU ARE DISGUSTING DAYA RAMPETSAD. GET YOUR STAFF IN ORDER SO THAT YOUR BILLING ACCOUNTS ARE CORRECT. AND DONT HARASS AND TREATEN PPLE FOR MONEYS THAT ARE NOT DUE TO YOU. HOWEVER I IMMEDIATELY PAID THE R701.50 THAT WAS OWING TO LAB24. AND DIDNT EVEN CARE ABOUT THEIR R200 DISCOUNT. CAUSEBI THINK THEY REALLY NEEDED MY R700. WHICH IS FREE MONEY TO LAB24.. SHAME ON YOU LAB24 I WOULD LUKE TO AFVISE ANYINEBOUT THERE NOT TO USE LAB24. 1ST THEY ARE NOT ACCREDITED. AND THEY ARE UNTRUSTABLE. PLEASE USE ACCREDITED LABORORATORIES AND SpEND R10 OR R20 more and get accurate results. If anyone else is facing incorrect billing and demanding to oay lab24 any account. Please contact me.
0
Replies (0)EB
Emily B
1 reviews | Active since Jan 2020
19 Dec 2023, 15:53
Refusing patients their rights to their results.
I love this lab, it's affordability and the pathologists generally do a good job drawing blood but they are the only lab in SA that denies a patient their rights to their own blood results! Complete disregard for POPIA, and I dont know how they still get away with it. Their invoicing system is a disaster, requesting an invoice for tax returns or medical aid submissions just doesn't work. There's no unit price per test on the invoices just a list of tests and a total. If you pressed for money, it's great, if not save yourself the hassle and stick with lancet and ampath where your results and invoices are literally an app away.
Helpful (0)
|Replies (0)EB
Emily B
1 reviews | Active since Jan 2020
19 Dec 2023, 15:53
Refusing patients their rights to their results.
I love this lab, it's affordability and the pathologists generally do a good job drawing blood but they are the only lab in SA that denies a patient their rights to their own blood results! Complete disregard for POPIA, and I dont know how they still get away with it. Their invoicing system is a disaster, requesting an invoice for tax returns or medical aid submissions just doesn't work. There's no unit price per test on the invoices just a list of tests and a total. If you pressed for money, it's great, if not save yourself the hassle and stick with lancet and ampath where your results and invoices are literally an app away.
0
Replies (0)BE