Don`t use Lacoste Towlines!!

I had my car towed by Lacoste Towlines, my wife was using the vehicle and was there when it was towed. When I had arrived back from work, the hook that was used to tow the vehicle that was attached to the front was just left there, no thought of putting everything the way they found it. I have called more than five times for it to be sorted out and still nothing has been done!