Lady Secreto - no service delivery!

I've placed an order on 12th April and have still not received my goods gor an order of over R1400! I've sent countless emails and finally received a response advising they will get back to me....that's over a week ago and I still wait. The Owner is operating another company called Funky Feather which is still open...for how long until she closes that company too!? I just want my monies refunded as I've not received the items I ordered.