1 reviews | Active since Member
If I could give them no star I really would. We arrived today and the apartment they put us in was only for 2 people, whereas we booked for 3 people. They gave us stories about moving us to another apartment that actually had 3 beds. The water in the apartment was brown and when we notified them, they quickly moved us to another apartment where other occupants had just been shifted somewhere else. The room was so filthy! The toilet had pee stains all over the seat and was clearly not cleaned prior to us coming in. The bed sheets had make up stains and food stains on them. The kitchen sink was dirty and the floors were sticky as if a substance like juice or coffee was spilled on the floor. We literally have to sit all night on the couch because we are so grossed out by how filthy the place looks, that there was no chance we would go sleep in the beds. When we contacted reception, they sent us a lady who came with a spray bottle and towels and just sprayed the toilet and wiped it and told us that we have to speak to house keeping tomorrow morning for a deep clean. There is not much more they can do for us. Not at all impressed and we feel as though we are asking for too much or being an inconvenience for the staff at Blue Lagoon from the way we are treated.