Lagoon Beach Apartments
Unclaimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Lagoon Beach Apartments
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Palesa M
1 reviews | Active since Jan 2020
21 Mar 2024, 21:42
Terrible Lagoon Beach Apartments! Definitely not a 4 star place.
If I could give them no star I really would. We arrived today and the apartment they put us in was only for 2 people, whereas we booked for 3 people. They gave us stories about moving us to another apartment that actually had 3 beds. The water in the apartment was brown and when we notified them, they quickly moved us to another apartment where other occupants had just been shifted somewhere else. The room was so filthy! The toilet had pee stains all over the seat and was clearly not cleaned prior to us coming in. The bed sheets had make up stains and food stains on them. The kitchen sink was dirty and the floors were sticky as if a substance like juice or coffee was spilled on the floor. We literally have to sit all night on the couch because we are so grossed out by how filthy the place looks, that there was no chance we would go sleep in the beds. When we contacted reception, they sent us a lady who came with a spray bottle and towels and just sprayed the toilet and wiped it and told us that we have to speak to house keeping tomorrow morning for a deep clean. There is not much more they can do for us. Not at all impressed and we feel as though we are asking for too much or being an inconvenience for the staff at Blue Lagoon from the way we are treated.
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Palesa M
1 reviews | Active since Jan 2020
21 Mar 2024, 21:42
Terrible Lagoon Beach Apartments! Definitely not a 4 star place.
If I could give them no star I really would. We arrived today and the apartment they put us in was only for 2 people, whereas we booked for 3 people. They gave us stories about moving us to another apartment that actually had 3 beds. The water in the apartment was brown and when we notified them, they quickly moved us to another apartment where other occupants had just been shifted somewhere else. The room was so filthy! The toilet had pee stains all over the seat and was clearly not cleaned prior to us coming in. The bed sheets had make up stains and food stains on them. The kitchen sink was dirty and the floors were sticky as if a substance like juice or coffee was spilled on the floor. We literally have to sit all night on the couch because we are so grossed out by how filthy the place looks, that there was no chance we would go sleep in the beds. When we contacted reception, they sent us a lady who came with a spray bottle and towels and just sprayed the toilet and wiped it and told us that we have to speak to house keeping tomorrow morning for a deep clean. There is not much more they can do for us. Not at all impressed and we feel as though we are asking for too much or being an inconvenience for the staff at Blue Lagoon from the way we are treated.
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Shakera B
1 reviews | Active since Jan 2020
17 Jan 2024, 10:16
Lagoon beach apartment 7A
Don’t be deceived by pretty pictures …we recently booked in at lagoon beach apartment 7A and we were very dissapointed with our stay. The bedrooms have carpets that are have obviously not been cleaned. The wifi only worked in dining and kitchen area. It dod not work in the lounge and patio area. We checked in on Friday and the refuse was only collected on Monday. As for towels, we were provided with only 4 eventhough we were a family of 5. Fresh towels and the extra 1 were only given Tuesday afternoon. Don’t waste your money and stay elsewhere.
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Shakera B
1 reviews | Active since Jan 2020
17 Jan 2024, 10:16
Lagoon beach apartment 7A
Don’t be deceived by pretty pictures …we recently booked in at lagoon beach apartment 7A and we were very dissapointed with our stay. The bedrooms have carpets that are have obviously not been cleaned. The wifi only worked in dining and kitchen area. It dod not work in the lounge and patio area. We checked in on Friday and the refuse was only collected on Monday. As for towels, we were provided with only 4 eventhough we were a family of 5. Fresh towels and the extra 1 were only given Tuesday afternoon. Don’t waste your money and stay elsewhere.
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Nelisiwe K
1 reviews | Active since Jan 2020
21 Dec 2023, 12:34
Poor service
I made a booking in October at lagoon Beach using booking. Com and I canceled my booking. The promised to refund me 7 day after my cancelation but it's more than days and I have not received my refund, I'm still waiting for my refund today is 2 weeks.
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Nelisiwe K
1 reviews | Active since Jan 2020
21 Dec 2023, 12:34
Poor service
I made a booking in October at lagoon Beach using booking. Com and I canceled my booking. The promised to refund me 7 day after my cancelation but it's more than days and I have not received my refund, I'm still waiting for my refund today is 2 weeks.
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Subashen P
1 reviews | Active since Jan 2020
2 Nov 2021, 18:53
Do not book with Lagoon Beach
Very disappointing experience. Having stayed at Lagoon Beach 2 years ago, I recommended my extended family to the accommodation for their first visit to Cape Town. I am sad to say that the the quality of the hotel/apartments and service received was totally appalling. Their standard has drastically dropped. Upon arriving, we inspected all 3 units which were completely different to the pictures on their website. The bathrooms were filthy with green and black moss and grime stained all over the tiling and shower area. We requested a new room for the elder family members only to be given a room in a far worse state which we declined. One of the units had a faulty fridge which the facilities person could not fix. The next day we were told that the fridge was changed while we was out only to find the same non-working fridge in place with about R500 worth of food spoiled. On the 2nd night in another unit that we booked one of the globes randomly exploded tripping the power. ****roaches were ever present in all 3 units including the bathrooms. We also requested a baby cot and roll up mattress for a 2year old baby which we were told would be made available, only to be given a disgusting pee stained cot and mattress. We requested a new one which arrived a few hours after requesting it, sometime around midnight. One of the reasons we opted for a self catering unit was to prepare our own food, this was made very difficult as the stoves in the apartment to not work properly. Meals had to be prepared in 2 apartments at the same time as only one plate per stove could work at the same time. This was a horrible experience especially for people that visited Cape Town for the first time. We basically experienced 2 star service for the price of your so called "4 star" accommodation.
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Subashen P
1 reviews | Active since Jan 2020
2 Nov 2021, 18:53
Do not book with Lagoon Beach
Very disappointing experience. Having stayed at Lagoon Beach 2 years ago, I recommended my extended family to the accommodation for their first visit to Cape Town. I am sad to say that the the quality of the hotel/apartments and service received was totally appalling. Their standard has drastically dropped. Upon arriving, we inspected all 3 units which were completely different to the pictures on their website. The bathrooms were filthy with green and black moss and grime stained all over the tiling and shower area. We requested a new room for the elder family members only to be given a room in a far worse state which we declined. One of the units had a faulty fridge which the facilities person could not fix. The next day we were told that the fridge was changed while we was out only to find the same non-working fridge in place with about R500 worth of food spoiled. On the 2nd night in another unit that we booked one of the globes randomly exploded tripping the power. ****roaches were ever present in all 3 units including the bathrooms. We also requested a baby cot and roll up mattress for a 2year old baby which we were told would be made available, only to be given a disgusting pee stained cot and mattress. We requested a new one which arrived a few hours after requesting it, sometime around midnight. One of the reasons we opted for a self catering unit was to prepare our own food, this was made very difficult as the stoves in the apartment to not work properly. Meals had to be prepared in 2 apartments at the same time as only one plate per stove could work at the same time. This was a horrible experience especially for people that visited Cape Town for the first time. We basically experienced 2 star service for the price of your so called "4 star" accommodation.
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Maryanne Dersch Maryanne Dersch
1 reviews | Active since Jan 2020
8 Feb 2019, 12:16
good service delivery
good service delivery
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Maryanne Dersch Maryanne Dersch
1 reviews | Active since Jan 2020
8 Feb 2019, 12:16
good service delivery
good service delivery
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Julia Hodgskin-Rossouw
1 reviews | Active since Jan 2020
24 Jul 2017, 10:36
Friendly staff
<p>Our family had a wonderful holiday staying here!</p>
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Julia Hodgskin-Rossouw
1 reviews | Active since Jan 2020
24 Jul 2017, 10:36
Friendly staff
<p>Our family had a wonderful holiday staying here!</p>
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