JH
Julia Hodgskin-Rossouw
Active since Mar 2016
6
Reviews
0
Industries
Reviews
6 reviews31 months ago
No support for paying customers!!
We have paid our account every month with no changes in banking details etc but the last 6 months worth of payments have not been allocated. Our account has been suspended and the call center cant do anything about it as they claim to not have access to the credit control system or their contact details. This is absurd. We have comp**** with their request for POP's even though the fault is their own system yet we are suspended for non payment. The call center's only solution they could offer is that we have to wait for our ticket to be looked at. We have had absolutely no support and it's already been a week since our query!!
0 replies
72 months ago
Miway and car track scam
A condition of cover for our van was that we have a car track unit installed. A clause in the contract is that if the unit is faulty and we don't check regularly or have it fixed, we will not be covered. We have tried multiple times to have our unit booked for repair but with no success. We are paying a huge amount for both business and personal insurance but are not even covered due to faulty 3rd party equipment which we were forced to get!
1 reply
108 months ago
Friendly staff
<p>Our family had a wonderful holiday staying here!</p>
0 replies
108 months ago
Unprofessional/ Untrained staff
<p>My husband and I booked and paid for a holiday to Cape Town which we went on at the end of June. Included in our package was a rental car from Avis. Before we left we had phoned to check that we could use our debit card for the deposit as we did not have a credit card. They confirmed this with us and we left for Cape Town as planned. When we arrived at Avis, upon hearing that we did not have a credit card, the staff behind the counter simply refused to help us any further and then called for the next person in the queue to come forward. We waited for over two hours for this to be sorted out. We had to keep phoning the branch in PMB to correct their error and all they could say was that they were working on it. By this time my 3 year old daughter who had been travelling with us since 8 am had become extremely distressed as we had to first wait in the freezing cold as there were no other chairs to wait at except for the ones outside. Eventually after having to EFT the deposit to PMB flight centre, we were told that we were allowed to leave at 5.45 pm. We had to send proof of payment to PMB before they would move forward. It has now been 20 days since we have been BACK from our holiday with the rental car returned but WE HAVE STILL NOT RECEIVED OUR DEPOSIT BAC****!!!!!!! We keep following up with the PMB branch but all we get from the travel agent who got us into this mess in the beginning is that we must wait for Avis to invoice them. When we returned the car they said that they would be invoicing immediately and that our deposit would come back from flight centre. We had to jump through hoops to sort out their mistake but when it comes to getting OUR money back then they couldn't be bothered.</p> <p> </p> <p>This company clearly does not care about their customers and obviously don't screen their staff for incompetence.</p>
1 reply
120 months ago
TERRIBLE CUSTOMER SERVICE!!!!
<p>We have a huge corporate contract with Vodacom and many prepaid numbers on our farm. We requested a signal booster of some sort. This was said to only take up to 72 hours. This was over a week ago. We have received absolutely no feedback, apology for delay, NOTHING. This service is absolutely shocking!!!</p>
1 reply
125 months ago
ATROCIOUS SERVIVE
Manager CHRIS GOVENDER absolutely REFUSED to give me his email address to send him proof of a phone call I had made to their offices the day before. My collection was not placed at all and was supposed to be collected at a certain time. He DID NOT ONCE APOLOGIZE for his staff's incompetency and simply said it was now my problem, not his.<br> <br> Our company, who has been using their services for YEARS will NEVER pay for their incompetence again!<br> <br> Their attitude is DISGUSTING and will not take responsibility for their errors.
1 reply
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)