Failed installation with no responsibility and accountability taken

This will be my first review. I usually try and resolve issues directly and not do it via social media, but I have no choice anymore since Lalegno Somerset West has ghosted me and do not respond to queries.

In 2022 they fitted floors for me as part of a bigger house renovation. They worked with other contractors. I was initially satisfied with the installation even though the SPC floor they fitted were incorrectly cut in places and only reported after the whole floor was fitted. This resulted in fillers having to bridge the gaps left. Lalegno signed off on the installation at the end of the project. There was no issue with any of the work done by other contractors.

To my shock, 18 months later the installation failed. The floor is lifting and as a result many of the the clock ends of the planks have broken resulting in planks sticking out. Lalegno came to inspect. Suddenly blame is assigned to the sun (which has been around for a while, even while installation was done), other contractors and so forth.

When I approached Lalegno with specific questions they ghosted me. My researched showed that they did not follow their own installation instructions. They also signed off in the install after all the other contractors were done. Now they blame other contractors. They can apparently also not explain this.

I do understand things go wrong, but I don't think it is asking too much to engage and take responsibility. Lalegno cannot answer my questions and is not responding to any communication anymore. The represenative who managed my installation does not work for the company. Clark Appleby was the representative who has been dealing with my query and who is not answering any emails anymore.

I am sharing my experience here so others can make an informed decision about using them. I am sure they have many happy clients. I am just not one of them. I feel let down. I paid a huge amount of money for a floor meant to last many years. Now it is a disaster after 18 months. Hopefully others can make an informed decision following my experience. I am busy with processes to hold them accountable.