Lamelle product break-out

Good day. I am writing this review on behalf of my mom. She had microneedling done on her face, in the beginning of October, by a Lamelle the****** and has had a break-out all over her skin ever since. She has contacted the the****** to get hold of the Lamelle doctor with no success. At this point no one is assisting. Not the the******, not the rep of the the****** and not the Lamelle helpline either (as calls are not picked up).

Please help.