la montage

i entered into and agreement with company called master cook which later on changed to la-montage. The company is selling pots we where told to pay then our things will come when we complete full payment for the items. I payed 8500 with monthly installments of 250 from 2016 debited from my account. this year march they stopped debiting from my account and i made and inquiry as to why did they stop they said i need to pay the balance and they will send my things in three weeks time they gave me their bank account and i transferred the balance which was 2499 into the given accoun***** been more that two months now still have not received my items when i try to call them,they are not picking up my calls.